Sr. Analyst - Client Support- Front/Middle Office

Nasdaq; Mumbai; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Nasdaq Technology in Mumbai seeks a Sr. Analyst - Customer Support/Operations to support Calypso-based capital markets solutions. You will resolve defects, advise on configuration, and work with global Nasdaq teams to improve services.

The role requires 3–5 years in product support or QA for IT/finance systems, with strong English. Knowledge of derivatives, P&L, and risk is beneficial. Equal opportunity employer with a collaborative environment.

Qualifications

• 3–5 years in product support or QA for IT/finance systems.
• Strong English written and spoken communication.
• Knowledge of interest rate derivatives, cash products, P&L, and risk.
• Experience with client-facing roles and cross-functional collaboration.
• Bachelor's or master's in business/finance; CFA/FRM is a plus.

Responsibilities

• Own lifecycle of client-reported defects: replicate, report, test cases, workarounds.
• Advise customers on use and configuration of Calypso products.
• Collaborate with engineering, QA, product management and delivery teams.
• Enhance capital markets knowledge with front-to-back, cross-asset view.
• Provide known resolutions and advise to customers and partners.
• Advocate for product feature enhancements and process improvements.

Skills

Customer support

QA

Capital markets

Calypso

Finance systems

Education

Bachelor's or Master's in Business/Finance

CFA/FRM

Job description

Nasdaq Technology is looking for a passionate Sr. Analyst - Customer Support/Operations with focus on supporting the clients on Capital Market Solutions Application (Calypso), to join the Mumbai technology center in India. If Innovation and efficiency drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we embrace new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Sr. Analyst - Customer Support/Operations, Your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso Application. You would also provide advice on the configuration and use of Calypso Application and participate in the product improvement request process.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer-

Join the Client Support Services, Market Platform organization,

As a Sr. Analyst - Customer Support/Operations, your focus will be developing and supporting software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries.

Role Responsibilities-

• Own the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers
• Work directly with customers and provide them with advice on the use and configuration of Calypso products
• Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and customer delivery
• This position offers a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets
• Provide known resolutions and/ or advice to customers, customer delivery, and partners
• Advocate for product feature enhancements
• Participate in the creation of new tools or new processes to improve customer satisfaction, or improve product support effectiveness/efficiency

We expect you to have:

• Experience between 3 to 5 years working in Product support/QA role for IT/Finance systems
• Excellent language skills in written and spoken English
• Knowledge or experience in Interest Rate Derivatives, Cash Products, P&L and Risk Management.
• Proven track record to work in critically meaningful business application software operations and support environment
• Must be able to work with minimal supervision, be a fast learner, self-motivated, phenomenal teammate, and collaborator
• Experience working directly with client
• Education Qualification: Bachelors or master’s degree in business / Finance field or equivalent/CFA/FRM

It would be great if you:

• Experience working on calypso or similar product

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.