Specialist Chargeback

MC1 Mac's Convenience Stores, Inc; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CircleK is seeking a Chargeback Analytics Specialist to join Global Payment Operations. You will manage chargebacks across CircleK credit card acceptance, perform advanced analytics, and drive process improvements by exploring trends and delivering polished, data-driven insights.

Ideal candidates have a background in data analysis, 2+ years of analytics experience, and strong skills in BI tools, SQL, and Excel.

Qualifications

• Bachelor’s degree in a quantitative field or equivalent experience.
• 2+ years of experience in data analytics or business analytics.
• End-to-end program management and maintenance experience.
• Ability to document processes and procedures clearly.

Responsibilities

• Analyze large-scale structured data and develop deep-dive analyses.
• Organize large data sets for reporting and insights.
• Develop processes to enhance the chargeback workflow.
• Provide regular progress and program reporting to stakeholders.
• Build and maintain automated dashboards and reports.
• Collaborate with internal and external stakeholders (Accounting, Retail Systems, Issuers, Processors).
• Present results to management with clear conclusions.

Skills

Data analytics

Program management

Stakeholder engagement

SQL

Power BI

Tableau

Excel

Education

Bachelor’s degree

Tools

MySQL

Microsoft SQL Server

Power BI

Tableau

Alteryx

MS Excel

Job description

Job Description Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, it has footprint across 31 countries and territories. The Chargeback Specialist will be a key player in Global Payment Operations team that will help grow payment analytics globally at ACT. The candidate will be responsible for managing the chargebacks for all streams of CircleK credit card acceptance. This role will require an understanding of payment processing, fraud detection, and reconciliation, as well as the ability to work closely with various internal and external groups to mitigate and prevent future chargebacks.

About the role

This candidate will also provide advanced analytics used to decrease chargebacks with driving process enhancements by researching and interpreting trends, solving various data and analytic needs, conducting exploratory data analysis, and creation of polished deliverables.

Roles & Responsibilities

• Analytics & Strategy Analyse large-scale structured data; develop deep-dive analyses
• Organize a large amount of data
• Develop process to enhance chargeback process
• Regular progress and program reporting
• Operational Excellence Partner with respective team(s) to build, design, maintain, and automated dashboards and reporting
• Stakeholder Engagement Working collaboratively across multiple sets of stakeholders – Internal (Accounting, Retail Systems, D&A groups, etc) and external (Issuers, Payment Brands, Processors, etc)
• Articulate work results to management

Job Requirements

• Education – Bachelor’s degree required, preferably with a background with history of data analysis, or equivalent work experience
• Relevant Experience 2 plus years of work experience
• Relevant working experience data analytics End to End Program Management & Maintenance Ability to develop documented processes and procedures Behavioural Skills Proven experience in analytics Communication excellence Independent worker Innovation and agility Knowledge Payment processing knowledge is preferred Strong analytics skill-set Strong communication skills Enterprise reporting systems, relational (MySQL, Microsoft SQL Server etc.) Business intelligence & reporting (Power BI, Tableau, Alteryx, etc.) Microsoft Office applications (MS Excel, Word, PowerPoint, etc.) #LI-DS1

Our mission at CircleK

Our mission at CircleK is to make people’s lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we’ve built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at CircleK. When you grow, we grow – together.