Specialist - Cash Collections

Emd Group; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

EMD Group seeks a senior Credit and Collection professional to manage AR for the US & Canada region. You will handle credit decisions, collections, and disputes while maintaining SLA targets.

In this role you will analyse payment trends, coordinate with sales, distribution, and finance teams, and back up other AR staff as needed. A minimum 8+ years in corporate credit is required and proficiency with Oracle/SAP.

Qualifications

• 8+ years of corporate credit and collection experience.
• Proficient in accounting principles and processes.
• Strong written and oral communication skills.
• Experience with Oracle and SAP in AR.
• Ability to manage a large customer portfolio.

Responsibilities

• Handle credit and collection activities for the US & Canada region.
• Contact customers to request payment for past due balances.
• Resolve disputes and claims to collect receivables.
• Ensure delivery of SLA/KPI targets for the accounting function.
• Collaborate with sales, distribution, and finance to resolve queries.
• Forecast collections by analyzing customer payment trends.
• Oversee cash application and deduction management.
• Back-up and support other AR personnel as needed.

Skills

Credit & collections

Communication skills

Dispute management

Accounting knowledge

Education

Bachelor's degree in accounting or related field

Tools

Oracle

SAP

MS Office

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role:

• Handle credit and collection activities for a specific territory, business segment or region:


• Portfolio size: $10 million - $30 million


• 300+ customers


• 25+ calls per day


• To perform the credit and collection activities for the US & Canada region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in the accounting system.


• Interact with various other departments to resolve customer queries and collect the money according to the due date.


• Responsible for collection of receivables, resolving disputes & claims.


• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.


• Ability to handle complex customer portfolio with large number of customer transactions.


• Represent GES in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders.


• Analysing customer’s payment trend to forecast collection for the fiscal month


• Organize and participates in credit control, distribution centre, Sales and Customer meetings.


• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).


• Back-up and support other A/R personnel as needed


• Responsible for collection of receivables, resolving disputes & claims.

Who You are:

• Bachelor’s degree in any streams (accounting preferred)


• Experience: 8+ years proven Credit and Collection experience in a corporate environment


• Proficient Accounting knowledge.


• Proficient Oral and Written Communication Skills


• Proficient Oracle & SAP Navigation with respect to AR function


• First hand Dispute Management knowledge


• Proficient MS Office knowledge.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!