Specialist - Blade Service L1

Nordex Group; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nordex Group is seeking a Specialist – Blade Service L1 in Chennai to provide first-line technical support for blade-related issues across service regions. You will assess, validate, and review blade incidents, coordinate with higher level teams, and keep case records up-to-date while working in regional shifts.

Ideal candidates have 3+ years in blade service or related technical support, solid English communication, and familiarity with blade manufacturing and inspection processes.

Qualifications

• Minimum 3+ years of experience in blade service, blade inspections, or technical support.
• Willingness to work in shift schedules aligned with regional time zones.
• Experience with ServiceNow and Teamcenter is an added advantage.
• Strong understanding of blade manufacturing processes, materials, repair methodologies, and inspection practices.
• Good verbal and written English communication skills.

Responsibilities

• Act as the first level (L1) for blade-related technical incidents and support requests.
• Provide remote technical support to conduct initial screening, categorization, and assessment of blade incidents identified during inspections.
• Review, validate, and maintain blade inspection reports, repair reports, and other related technical documentation.
• Coordinate with second level team for complex, critical, or exceptional cases requiring advanced technical evaluation.
• Ensure accurate and timely updates of case information within incident management and tracking systems.
• Collaborate effectively with global and regional service teams to ensure consistent case management, knowledge sharing, and resolution of technical issues.

Skills

Blade service

Blade inspections

English communication

Shift willingness

Education

Bachelor’s Degree

Diploma

Tools

ServiceNow

Teamcenter

Job description

Job title: Specialist – Blade Service L1

Job purpose

The job holder is a key member of the Blade Service Engineering First Level Support team and is responsible for providing first-line technical support on blade-related topics across multiple service regions. The role focuses on the initial assessment, validation, and technical review of blade issues based on field inputs, ensuring accurate case evaluation and prioritization.The role requires working in shifts aligned with regional time zones to support global service operations

Key accountabilities / Responsibilities:

• Act as the first level (L1) for blade-related technical incidents and support requests.
• Provide remote technical support to conduct initial screening, categorization, and assessment of blade incidents identified during inspections.
• Review, validate, and maintain blade inspection reports, repair reports, and other related technical documentation.
• Coordinate with second level team for complex, critical, or exceptional cases requiring advanced technical evaluation.
• Ensure accurate and timely updates of case information within incident management and tracking systems.
• Collaborate effectively with global and regional service teams to ensure consistent case management, knowledge sharing, and resolution of technical issues.
• Minimum 3+ years of experience in blade service, blade inspections, or technical support.
• Willingness to work in shift schedules aligned with regional time zones.
• Experience with ServiceNow and Teamcenter will be considered an added advantage.
• Strong understanding of blade manufacturing processes, materials, repair methodologies, and inspection practices.
• Sound knowledge of blade performance, failure modes, damage assessment techniques, and troubleshooting methodologies.
• Good verbal and written English communication skills.

Education and qualification :

• Bachelor’s Degree, Diploma or equivalent.
• Priority focused
• Customer and solution oriented
• Proactive & Team Player

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

The role is generally available on a full-time basis as well as in other flexible working-time models.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex