Specialist, Appeals, Appeals

Amazon; Ernakulam; On-site; INR 420,000 - 660,000; Full time

Job summary

Amazon Development Centre (India) Private Limited - S55 is seeking an Appeal Sr. Administrator on a contractual basis in India. The role involves handling confidential HR information and delivering best-in-class service to Amazonians throughout their appeals journey.

You will review documentation, ensure accuracy, and investigate how policies were applied, while managing a substantial, time-sensitive workload in a fast-paced HR environment.

Qualifications

• 3+ years of human resources experience.
• Experience with HR processes and systems.
• Bachelor's degree, or Master's degree.
• Experience effectively managing a substantial and time-sensitive workload.
• Experience working with and protecting confidential and sensitive HR information.

Responsibilities

• Utilize deep diving skills and policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee; use investigative skills to determine policy application.

Skills

HR experience

HR processes

Confidential information handling

Customer service

Education

Bachelor's degree

Master's degree

Tools

HRIS

Payroll Systems

Job description

Description

This is a Contractual role At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements

Basic Qualifications

• 3+ years of human resources experience
• Experience with HR processes and systems
• Bachelor's degree, or Master's degree
• Experience effectively managing a substantial and time-sensitive workload
• Experience working with and protecting confidential and sensitive HR information

Preferred Qualifications

• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards4+ years of contact center experience, or experience in the customer service/contact center industry
• Experience with Payroll Systems, HRIS
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Development Centre (India) Private Limited - S55

Job ID: A10482179