Specialist

BrandMuscle; Pune District; On-site; INR 400,000 - 800,000; Full time

Job summary

BrandMuscle in Pune, Maharashtra, is seeking a detail-oriented professional to administer client incentive programs, manage data accuracy, and generate payouts. You will liaise with clients and internal teams, delivering regular reports and insights to drive program performance.

The role requires 2-4 years in program administration or incentive compensation, strong Excel skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• 2-4 years of experience in client service, program administration, or incentive compensation.
• Strong analytical skills with aptitude for data and pattern identification.
• Excellent attention to detail and accuracy in data entry and validation.
• Proficiency in Microsoft Excel (VLOOKUP, pivot tables).
• Strong verbal and written communication skills to interact with clients and colleagues.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-solving skills and proactive issue resolution approach.
• Experience with incentive management platforms or CRM systems is a plus.
• Ability to work independently and in a team.

Responsibilities

• Administer and process client incentive programs, including data entry, validation, and payout generation, adhering to established timelines and SLAs.
• Review and verify incentive program data for accuracy and completeness, identifying and resolving discrepancies proactively.
• Communicate effectively with clients and internal teams regarding program status, inquiries, and issue resolution.
• Prepare and deliver regular program reports and analyses to clients, highlighting KPIs and trends.
• Collaborate with internal departments to ensure seamless program execution and client satisfaction.
• Identify opportunities for process improvement and contribute to best practices for incentive program delivery.
• Maintain comprehensive documentation of program processes, client-specific requirements, and system configurations.
• Provide support for client training and onboarding related to incentive program platforms and processes.
• Stay informed about industry best practices and emerging trends in incentive compensation and client delivery.

Skills

Analytical skills

Attention to detail

Excel proficiency

Communication skills

Multi-tasking

Team collaboration

Data validation

Incentive management

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

CRM systems

Job description

Role & responsibilities

• Administer and process client incentive programs, including data entry, validation, and payout generation, adhering to established timelines and service level agreements.
• Review and verify incentive program data for accuracy and completeness, identifying and resolving discrepancies proactively.
• Communicate effectively with clients and internal teams regarding program status, inquiries, and issue resolution.
• Prepare and deliver regular program reports and analyses to clients, highlighting key performance indicators and trends.
• Collaborate with internal departments (e.g., account management, finance, technology) to ensure seamless program execution and client satisfaction.
• Identify opportunities for process improvement and contribute to the development of best practices for incentive program delivery.
• Maintain comprehensive documentation of program processes, client-specific requirements, and system configurations.
• Provide support for client training and onboarding related to incentive program platforms and processes.
• Stay informed about industry best practices and emerging trends in incentive compensation and client delivery.

Preferred candidate profile

Bachelor's degree in Business Administration, Marketing, Finance, or a related field.

• 2-4 years of experience in client service, program administration, or incentive compensation.
• Strong analytical skills with an aptitude for working with data and identifying patterns.
• Excellent attention to detail and accuracy in data entry and validation.
• Proficiency in Microsoft Office Suite, particularly Excel (e.g., VLOOKUP, pivot tables).
• Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-solving skills and a proactive approach to issue resolution.
• Experience with incentive management platforms or CRM systems is a plus.
• Ability to work both independently and as part of a team.