Specialist

Quest Global; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Quest Global in Bengaluru, Karnataka seeks an experienced CSOD LMS Administrator to manage Cornerstone OnDemand, including course creation, assignments, curricula, and certifications. You will troubleshoot tickets, generate reports, and maintain data integrity while supporting video creation and content deployment for global learning initiatives.

The role requires 2–5 years in LMS administration or Learning Operations, with strong Excel reporting skills and experience in CSOD.

Qualifications

• Experience in LMS Administration and Learning Operations.
• Experience with CSOD administration, course deployment, and reporting.
• Proficiency in Excel for tracking metrics and dashboards.
• Ability to manage user access, curricula, transcripts, and data integrity.
• Experience creating or editing training videos (Adobe Premiere Pro/Articulate 360).
• Strong communication with learners, SMEs, HR, IT, and vendors.
• Experience writing SOPs and supporting continuous improvement initiatives.

Responsibilities

• Administer and manage CSOD LMS including course creation, assignments, curricula, and certifications.
• Troubleshoot LMS tickets within SLAs to ensure smooth user experience.
• Monitor learning activity, generate reports and dashboards, provide stakeholder insights.
• Maintain training records, transcripts, certifications, and data integrity.
• Support content deployment and production of training videos as needed.
• Collaborate with L&D teams on operations, process improvements, and documentation.
• Conduct LMS testing and validation for new features and configurations.
• Support learner engagement through training launches and communications.

Skills

LMS Administration

Learning Operations

Learning Technologies

Technical Support

Data Reporting & Dashboards

Training Records & Compliance

Video Creation & Editing

Communication & Stakeholder Mgmt

Process Improvement & SOPs

Tools

CSOD (Cornerstone OnDemand)

Microsoft Excel

Adobe Premiere Pro

Articulate 360

Job description

Job Requirements

• Administer and manage the Cornerstone On Demand (CSOD) LMS, including course creation, learning assignments, curricula, certifications, user access management, and platform maintenance.
• Handle, troubleshoot, and resolve LMS-related support tickets within defined SLAs, ensuring a seamless learner and administrator experience.
• Monitor learning activities, track completion data, generate reports and dashboards, and provide actionable insights to stakeholders.
• Maintain training records, learning transcripts, certifications, and system data integrity to ensure accuracy and compliance.
• Support content deployment, communication campaigns, and the creation/editing of learning and training videos as required.
• Collaborate with Learning & Development teams to support operational activities, process improvements, documentation, and system enhancements.
• Conduct LMS testing, user acceptance validation, and troubleshooting for new features, configurations, and platform updates.
• Ensure effective learner engagement by supporting training launches, learning communications, and certification management across the organization.

Key Responsibilities

• Administer and manage the Cornerstone On Demand (CSOD) LMS, including course creation, learning assignments, curricula, certifications, user access management, and platform maintenance.
• Handle, troubleshoot, and resolve LMS-related support tickets within defined SLAs, ensuring a seamless learner and administrator experience.
• Monitor learning activities, track completion data, generate reports and dashboards, and provide actionable insights to stakeholders.
• Maintain training records, learning transcripts, certifications, and system data integrity to ensure accuracy and compliance.
• Support content deployment, communication campaigns, and the creation/editing of learning and training videos as required.
• Collaborate with Learning & Development teams to support operational activities, process improvements, documentation, and system enhancements.
• Conduct LMS testing, user acceptance validation, and troubleshooting for new features, configurations, and platform updates.
• Ensure effective learner engagement by supporting training launches, learning communications, and certification management across the organization.

Preferred Requirement

Strong hands-on experience with CSOD (Cornerstone OnDemand) is essential. CSOD certification will be considered a significant added advantage.

Work Experience

CSOD (Cornerstone On Demand) LMS Expertise

Hands-on experience in LMS administration, including course creation and deployment, learning assignments, curricula, certifications, user management, transcripts, and reporting. CSOD certification is an added advantage.

LMS Administration & Configuration

Strong ability to manage learning platforms, maintain user access, configure learning structures, troubleshoot issues, and support system enhancements.

Technical Support & Issue Resolution

Experience in managing LMS support tickets, identifying root causes, resolving learner and administrator issues, and meeting defined SLA requirements.

Learning Data Management & Reporting

Proficiency in Microsoft Excel and reporting tools, with experience in tracking learning metrics, generating dashboards, analyzing training data, and providing stakeholder insights.

Training Records & Compliance Management

Ability to maintain accurate training records, certifications, learning transcripts, and ensure data integrity across learning systems.

Video Creation & Editing

Experience creating and editing learning, training, or communication videos using tools such as Adobe Premiere Pro, Articulate 360 or similar platforms.

Communication & Stakeholder Management

Strong verbal and written communication skills with the ability to collaborate effectively with learners, SMEs, HR, IT teams, vendors, and L&D stakeholders.

Process Improvement & Documentation

Experience supporting L&D operations, creating SOPs and user guides, improving learning processes, and contributing to continuous improvement initiatives.

Experience

2 to 5 years of experience in LMS Administration, Learning Operations, Learning Technologies, or a related Learning & Development support role, with strong preference for candidates having CSOD administration experience.