Spec Transaction Processing

Empower Global Business Services India Private Limited; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Empower Global Business Services India Private Limited is seeking candidates in Bengaluru to support US retirement back-end operations. You will handle transaction accuracy, maintain client confidentiality, and respond quickly to partner queries.

The role offers flexible work and opportunities for internal mobility within the company. Applicants should have a graduate degree (commerce preferred) and 1–3 years of US retirement experience (not mandatory).

Qualifications

• Graduation completed; commerce background preferred (not mandatory).
• 1–3 years experience in US retirement industry (not mandatory).
• Willing to work night shifts based on business needs.
• Excellent verbal and written communication skills.
• Good typing speed and attention to detail.
• Strong time management and ability to work independently.

Responsibilities

• Ensuring accuracy on transactions processed.
• Strict adherence to confidentiality and non-disclosure of client information.
• Researching queries from Business Partners/Client Support Teams and replying promptly.
• Participating in process improvements and automation initiatives.
• Ensuring adherence to Quality Control standards.
• Organizing and prioritizing high-value transactions effectively.
• Completing daily BAU and assigned projects within timelines.

Education

Graduate with commerce background

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. US Retirement Plan (401k) Recordkeeping. We support clients in transaction processing and other back end operations of retirement plans. Great West is a part of Great-West Financial Job requisite will include and not restricted being:

Key Roles & responsibilities

• Ensuring accuracy on transactions processed
• Strict adherence non disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Eligibility

• Graduate, preferable from commerce background (not mandatory)
• Experience in the US retirement industry for 1 t3 years(not mandatory)
• Open core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability work independently

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection. Follow Empower Facebook, LinkedIn, X, Instagram, & Glassdoor