Associate Specialist Participant Transaction

Empower Global Business Services India Private Limited; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Benefits offered by this job

Night shift

Job summary

Empower Global Business Services India Private Limited in Bengaluru is seeking an entry-level associate to support US Retirement Plan recordkeeping back-office operations. The role requires careful handling of transactions, data entry, and adherence to confidentiality, with a flexible hybrid work setup.

You will work with cross-functional teams, participate in process improvements, and contribute to timely BAU tasks, including data integrity and issue resolution.

Qualifications

• 0–11 months of experience in back-office/ops roles.
• Good knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Responsibilities

• Ensure accuracy on back-end transactions and maintain client confidentiality.
• Research and respond to queries from partners and client support teams promptly.
• Participate in process improvements and automation initiatives.
• Maintain quality control standards and handle daily BAU tasks.

Skills

MS Office Proficiency

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree in any stream

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Position Highlights:

US Retirement Plan (401k) Recordkeeping. We support clients in transaction processing and other back-end operations of retirement plans. Great West is a part of Great-West Financial Job requisite will include and not restricted being.

Primary Duties and Responsibilities:

• Ensuring accuracy on transactions processed Strict adherence non-disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Background and Qualifications:

• Bachelor's degree in any stream with 0-11 months of experience Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, Adobe, Chrome/Internet Explorer knowledge Ability to work independently and in a team environment Strong analytical ability in solving business and technical problems Strong attention to detail required.
• Intermediate experience and demonstration of organization and problem-solving skills.
• Intermediate ability to multi-task and prioritize workload while assisting less experienced colleagues.
• Demonstrated ability to collaborate and develop relationships with peers and management acting as a guide and Subject Matter Expert.
• Open for core Night shifts based on business requirements

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.