Manager Transaction Processing

Empower Global Business Services India Private Limited; Bengaluru; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Empower Global Business Services India Private Limited in Bengaluru, India seeks an experienced Manager to lead retirement/payroll operations, ensuring teams meet SLAs and quality targets. You will assess staffing needs and guide hiring decisions while coordinating with upstream and downstream teams for cash processing.

Strong leadership and communication are essential to drive performance and organizational goals.

Qualifications

• Sound knowledge of retirement plans and payroll processes including rollover, loans and invoicing.
• Understand retirement products, IRS codes, plan rules and fund rules; communicate complex aspects.

Responsibilities

• Oversee team performance to meet function/department goals and SLAs.
• Assess staffing needs and hiring decisions.
• Coordinate with upstream and downstream teams for cash processing.
• Maintain records and monitor quality, TAT, productivity.
• Prepare monthly management reports and analyses.

Skills

Six Sigma basics

MS Excel

Night shift

Education

Graduation is a must

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

JOB SUMMARY:

The primary responsibility of the Manager is to ensure teams performance meets and exceeds function/department goals, quality target & service level agreement. Assess the staffing needs & make decisions regarding the hiring of a new employee. Need to make sure that team adhere to timelines and remain flexible to change in requirements according to the business need. The role of this team is to work closely with upstream and downstream teams to get all the incoming cash processed. Have a close look at the process by ensuring SLAs are met by team collaboration which eventually can lead towards achieving organizational goals. The manager will ensure to have all the controls in place and will also collaborate with the team to make sure we work to win together.

ESSENTIAL FUNCTIONS:

• To have sound knowledge about retirement plans & experience in working at Payroll, Rollover, Loan & Invoice activities.
• Involves a thorough understanding of all retirement products, IRS Codes, plan rules, fund rules and ability to communicate the complex aspects of the situation.
• Must interact with the business partners and key stakeholders in meeting operational challenges and scheduled production activities.
• Provides supervision, training, motivation, and personal development of staff to maximize the department’s resources.
• Maintain employee records, track quality, TAT, productivity & efficiency.
• Career Development & Coaching - responsible for the development of staff. Conducts monthly one-on-one meetings and ongoing coaching with staff. Provides ongoing feedback regarding quality of work to team members and works to improve processes and overall quality for the team/department.
• Ensures team performance meets and exceeds function/department goals, quality targets, and service level expectations.
• Monitors individual reconciler statistics to ensure they are within established guidelines.
• Prepare reports measuring/detailing performance, including monthly management reports.
• Participates in and/or coordinates conference calls and meetings to consult and assist client with questions or issue resolution.
• Oversee the timely and accurate completion of activities across teams, ensure all the activities are completed promptly and error free.
• Manages/supports special projects.

EDUCATION:

Graduation is a must.

EXPERIENCE:

Minimum 10 years of experience in 401K retirement or Banking and financial services entities domain. Must possess strong management, project prioritization, analytical/problem-solving, organizational, presentation and written/verbal communication skills. Excellent organization, prioritization and planning skills required. Working knowledge of retirement industry and internal record keeping system. Demonstrated leadership skills.

SKILLS/CHARACTERISTICS:

• Basic knowledge of Six Sigma tools & concepts preferred
• Advanced proficiency in MS Office, particularly Excel and Access.
• Ready to work in Night shifts (9:00 PM to 06:00 AM IST).

We are an equal opportunity employer with a commitment to diversity.

All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption.

You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.