Spec Transaction Processing

Empower India; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Empower India in Bengaluru, India, is seeking a detail-oriented back-office professional to support US retirement processing. The role focuses on accurate transaction handling, maintaining client confidentiality, and quick responses to partner queries.

Graduates (commerce preferred) with strong verbal and written communication, good typing speed, and excellent time management are encouraged to apply. Night shifts may be required and independence is valued.

Qualifications

• Must have good verbal and written communication skills.
• Good typing speed with attention to detail.
• Strong time management and ability to work independently.

Responsibilities

• Ensuring accuracy on transactions processed.
• Strict adherence to client confidentiality and non-disclosure.
• Researching queries from Business Partners/Client Support Teams and replying promptly.
• Participating in process improvements and automation.
• Ensuring Quality Control standards are followed.
• Organizing and prioritizing high-value transactions effectively.
• Completing daily BAU tasks within timelines, plus assigned projects.

Skills

Verbal communication

Written communication

Typing

Time management

Independent work

Education

Graduate (commerce preferred)

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

US Retirement Plan (401k) Recordkeeping. We Support Clients In Transaction Processing And Other Back End Operations Of Retirement Plans. Great West Is a Part Of Great-West Financial Job Requisite Will Include And Not Restricted Being

Key Roles & responsibilities

• Ensuring accuracy on transactions processed
• Strict adherence non disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Eligibility

• Graduate, preferable from commerce background (not mandatory)
• Experience in the US retirement industry for 1 t3 years(not mandatory)
• Open core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention tdetail.
• Good time management skills
• Ability work independently

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.