Associate Specialist

empower; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Empower Bengaluru is seeking a detail-oriented operations professional to support US Retirement Plan recordkeeping back-end tasks. You will ensure transaction accuracy, protect client confidentiality, and respond quickly to partner inquiries while contributing to process improvements.

Bachelor's degree holders with 0-1 year of experience, proficient in MS Office tools, will thrive in a collaborative, fast-paced environment and may work night shifts as required.

Qualifications

• Bachelor's degree in any stream with 0-1 years' experience.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, Adobe and browser tools.
• Ability to work independently and in a team environment.
• Strong analytical ability to solve business and technical problems.
• Strong attention to detail and organizational skills.
• Ability to multi-task and prioritize workload while assisting colleagues.

Responsibilities

• Ensuring accuracy on transactions processed.
• Maintain client confidentiality and non-disclosure of information.
• Researching queries from Business Partners/Client Support and responding promptly.
• Participating in process improvements and automation initiatives.
• Adhering to Quality Control standards.
• Organizing and prioritizing high-value transactions and daily BAU tasks.

Skills

Attention to detail

Analytical thinking

Multi-tasking

Team collaboration

Independent work

Education

Bachelor's degree in any stream

Tools

MS Word

Excel

PowerPoint

Outlook

Adobe

Chrome/Internet Explorer

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Position Highlights:

• US Retirement Plan (401k) Recordkeeping. We support clients in transaction processing and other back-end operations of retirement plans. Great West is a part of Great-West Financial Job requisite will include and not restricted being.

Primary Duties and Responsibilities:

• Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Background and Qualifications:

• Bachelor's degree in any stream with a 0-1 years' experience
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, Adobe, Chrome/Internet Explorer knowledge
• Ability to work independently and in a team environment
• Strong analytical ability in solving business and technical problems
• Strong attention to detail required.
• Intermediate experience and demonstration of organization and problem-solving skills.
• Intermediate ability to multi-task and prioritize workload while assisting less experienced colleagues.
• Demonstrated ability to collaborate and develop relationships with peers and management acting as a guide and Subject Matter Expert.
• Open for core Night shifts based on business requirements

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.