SPE-Policy Servicing

Cognizant; Pune District; Hybrid; INR 400,000 - 520,000; Full time

Job summary

Cognizant in Pune seeks a Policy Servicing Specialist to manage and optimize policy servicing workflows, with a strong emphasis on MS Office tools. The role offers a hybrid work model with rotation across shifts to gain exposure to diverse insurance processes.

You will collaborate with cross-functional teams, analyze policy data, and contribute to improvements in customer satisfaction and compliance with regulatory standards.

Qualifications

• Proficiency in MS Office applications including Excel, Word and PowerPoint.
• Strong understanding of Property & Casualty Insurance principles.
• Excellent analytical and problem-solving skills to address policy servicing challenges.
• Ability to work collaboratively in a hybrid work model with rotational shifts.

Responsibilities

• Manage policy servicing tasks efficiently to ensure timely and accurate processing of insurance policies.
• Utilize MS Office tools to streamline documentation and reporting processes enhancing operational efficiency.
• Collaborate with cross-functional teams to resolve policy-related queries and improve service delivery.
• Analyze policy data to identify trends and opportunities for process improvement.
• Implement best practices in policy servicing to enhance customer satisfaction and retention.
• Coordinate with stakeholders to ensure compliance with industry regulations and standards.

Skills

MS Office proficiency

Analytical skills

Communication skills

Hybrid work adaptability

Tools

Excel

Word

PowerPoint

Job description

Job Summary

Join our dynamic team as a Policy Servicing Specialist where you will play a crucial role in managing and optimizing policy servicing processes. With a focus on MS Office proficiency you will ensure seamless operations and contribute to enhancing customer satisfaction. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges in the Property & Casualty Insurance domain.

Responsibilities

• Manage policy servicing tasks efficiently to ensure timely and accurate processing of insurance policies.
• Utilize MS Office tools to streamline documentation and reporting processes enhancing operational efficiency.
• Collaborate with cross-functional teams to resolve policy-related queries and improve service delivery.
• Analyze policy data to identify trends and opportunities for process improvement.
• Implement best practices in policy servicing to enhance customer satisfaction and retention.
• Coordinate with stakeholders to ensure compliance with industry regulations and standards.
• Provide technical support and guidance to team members on MS Office applications.
• Monitor and report on policy servicing metrics to drive continuous improvement.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Assist in the development of training materials and conduct sessions to upskill team members.
• Participate in rotational shifts to gain exposure to various aspects of policy servicing operations.
• Contribute to projects aimed at enhancing the efficiency and effectiveness of policy servicing processes.
• Support the integration of new technologies and tools to optimize policy servicing workflows.

Qualifications

• Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
• Possess a strong understanding of Property & Casualty Insurance principles and practices.
• Exhibit excellent analytical and problem-solving skills to address policy servicing challenges.
• Show ability to work collaboratively in a hybrid work model adapting to rotational shifts.
• Display effective communication skills to interact with clients and team members.
• Have experience in managing policy servicing tasks with attention to detail and accuracy.
• Demonstrate capability to learn and apply new technologies in policy servicing processes.

Certifications Required

Microsoft Office Specialist Certification Property & Casualty Insurance Certification