TL-Policy Servicing

Cognizant; Dadri; On-site; INR 320,000 - 520,000; Full time

Job summary

Cognizant is seeking a policy servicing professional for its international policy servicing team. The role focuses on accurate and timely processing of Property and Casualty policy transactions, requiring strong MS Office skills and meticulous attention to detail in a structured night shift, from the office for global stakeholders.

You will handle end-to-end servicing, data validation, and reporting, while maintaining compliance and quality metrics in a multinational environment.

Qualifications

• Advanced spreadsheet, word processing, and presentation skills in MS Office.
• Knowledge of Property and Casualty insurance concepts and renewal rules.
• Strong analytical and numerical abilities to validate policy data.
• Clear spoken and written communication with global stakeholders.
• High integrity, confidentiality and compliance with standards.
• Willingness to work a dedicated night shift in an office setting.
• Eagerness to learn and adapt to process changes and training.

Responsibilities

• Manage end to end policy servicing activities for issuance, endorsement, cancellation and renewal with accuracy.
• Coordinate daily with cross functional teams to clarify inputs and maintain workflow.
• Review source documents to validate coverage details and client information.
• Prepare and update policy logs and trackers using MS Office to show status and bottlenecks.
• Monitor quality metrics and turnaround times; suggest corrective actions.
• Create reports and summaries using spreadsheets and presentations for reviews.
• Respond to internal stakeholder queries by analyzing data and documenting resolutions.
• Collaborate with quality and training teams to address recurring errors and create job aids.
• Validate premium calculations and rating inputs to safeguard revenue.
• Document standard procedures to facilitate onboarding of new staff.
• Adapt to process/system changes by updating reference material and seeking clarifications.
• Maintain night shift adherence and office-based working to align with client timelines.
• Support team goals by sharing workload during peak periods and maintaining a collaborative environment.

Skills

MS Office proficiency

Attention to detail

Clear communication

Night shift readiness

Tools

MS Office

Job description

Job Summary

This role supports an international policy servicing team in a multinational environment focusing on accurate and timely processing of Property and Casualty insurance policy transactions. The position requires strong MS Office proficiency attention to detail and comfort working in a structured night shift schedule from the office ensuring high quality service for global stakeholders.

Responsibilities

• Manage end to end policy servicing activities to ensure timely issuance endorsement cancellation and renewal of insurance policies with high accuracy and compliance with internal guidelines


• Coordinate daily with cross functional teams to clarify transaction inputs resolve data issues and maintain smooth flow of work items across the policy servicing lifecycle


• Review source documents meticulously to validate coverage details limits dates and client information so that every policy record remains accurate and audit ready


• Prepare and update structured policy logs and trackers using MS Office tools to provide transparent visibility into work status volumes and potential bottlenecks


• Monitor quality metrics and processing turnaround times to identify process deviations recommend corrective actions and maintain service level commitments consistently


• Create well structured reports and performance summaries using spreadsheets and presentations to support management reviews and continuous improvement discussions


• Respond promptly to internal stakeholder queries by analyzing policy data clarifying requested changes and documenting resolutions in a clear and traceable manner


• Collaborate closely with quality and training teams to share recurring error patterns and support design of job aids that help enhance overall team performance


• Validate premium calculations and rating inputs using predefined templates to reduce financial discrepancies and safeguard organizational revenue recognition


• Document standard procedures for frequently repeated transactions so that new team members can follow consistent steps and reduce onboarding time


• Adapt proactively to changes in process instructions systems and compliance requirements by updating personal reference material and seeking clarifications when needed


• Maintain disciplined adherence to night shift schedules and work from office requirements to align with global client timelines and ensure dependable service coverage


• Contribute actively to team goals by sharing workload during peak periods providing constructive feedback and supporting a collaborative and respectful work environment

Qualifications

• Utilize advanced spreadsheet functions word processing and presentation capabilities in MS Office to manage large datasets and prepare accurate policy servicing documentation


• Apply knowledge of Property and Casualty insurance concepts such as coverage types endorsements and renewal rules to interpret requests and process policy changes effectively


• Demonstrate strong analytical and numerical skills to validate transaction accuracy identify data inconsistencies and support error free policy updates


• Communicate clearly in spoken and written form with global stakeholders to ensure mutual understanding of requirements timelines and constraints


• Maintain high levels of integrity confidentiality and compliance awareness when handling sensitive policy and customer data in line with organizational standards


• Adapt comfortably to a dedicated night shift work pattern and office based model while maintaining focus reliability and consistent productivity


• Exhibit a continuous learning mindset by seeking feedback participating in training sessions and staying updated on process enhancements relevant to policy servicing

Certifications Required

Preferred certifications include insurance foundation such as AINS or similar policy servicing training and advanced MS Office user level certification.