Spa & Recreation Executive

Fairmont; Udaipur District; On-site; INR 670,000 - 1,339,000; Full time

Job summary

Fairmont Udaipur Palace is seeking a dynamic Spa & Recreation Executive to lead daily spa and recreation operations in our pre-opening team in Udaipur, India. You will manage a team of wellness professionals, drive guest satisfaction, and implement innovative wellness programming to elevate guest experiences.

You will supervise spa staff, coordinate services and activities, control budgets, ensure health and safety standards, and collaborate with other departments to integrate spa offerings into

Qualifications

• 2-3 years of professional spa or hospitality management experience.
• Proven track record of delivering guest satisfaction.
• Strong leadership and ability to develop staff.
• Excellent organizational and time management with scheduling proficiency.

Responsibilities

• Oversee spa and recreation facility operations including scheduling, maintenance and resources.
• Manage and supervise spa staff, provide training and feedback.
• Ensure exceptional guest experiences and address inquiries promptly.
• Coordinate and promote spa services, wellness programs and recreational activities.
• Manage bookings, reservations and guest scheduling to optimize utilization.
• Monitor budgets, expenses and revenue targets for spa and recreation.
• Maintain health, safety and sanitation standards.
• Develop and implement wellness and recreational programs aligned with trends.
• Conduct inspections and coordinate maintenance and repairs.
• Gather feedback and implement improvements to enhance satisfaction.
• Collaborate with other departments for seamless spa integration.

Skills

Spa management

Team leadership

Guest service

Operations management

Budget management

Wellness program development

Scheduling

Communication

Problem-solving

Hospitality operations

Tools

Spa management software

Job description

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

We are seeking a dynamic and customer-focused Spa & Recreation Executive to join our hospitality team in Udaipur, India. In this role, you will oversee the daily operations of our spa and recreation facilities, ensuring exceptional guest experiences while maintaining operational excellence. You will manage a team of wellness professionals, coordinate recreational activities, and drive guest satisfaction through outstanding service delivery and innovative wellness programming.

• Oversee all spa and recreation facility operations, including scheduling, maintenance, and resource allocation
• Manage and supervise spa staff, providing training, performance feedback, and professional development opportunities
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest inquiries and concerns promptly
• Coordinate and promote spa services, wellness programs, and recreational activities to enhance guest engagement
• Manage booking systems, reservations, and guest scheduling to optimize facility utilization
• Monitor and control operational budgets, expenses, and revenue targets for the spa and recreation department
• Maintain compliance with health, safety, and sanitation standards across all facilities
• Develop and implement wellness programs and recreational activities aligned with guest preferences and industry trends
• Conduct regular facility inspections and coordinate maintenance and repairs as needed
• Gather guest feedback and implement improvements to enhance overall satisfaction and service quality
• Collaborate with other departments to ensure seamless integration of spa and recreation services within the broader hospitality operation

Qualifications

• 2-3 years of professional experience in spa management, wellness operations, or hospitality management
• Proven track record of delivering exceptional guest service and maintaining high customer satisfaction levels
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities with proficiency in scheduling and resource planning
• Proficiency with spa management software, booking systems, and reservation platforms
• Solid understanding of spa treatments, wellness services, and recreational activities
• Strong communication skills, both verbal and written, with the ability to interact professionally with guests and staff
• Demonstrated problem-solving abilities and conflict resolution skills
• Knowledge of health, safety, and sanitation regulations in hospitality and wellness settings
• Familiarity with budget management and cost control principles
• Preferred: Experience with wellness industry trends and emerging spa technologies
• Preferred: Background in marketing or promotional activities for hospitality services
• Preferred: Certification or training in spa management or hospitality operations