Assistant Manager- Spa

Hyatt Regency; Panaji; On-site; INR 450,000 - 750,000; Full time

Job summary

Hyatt Regency Goa is seeking a Spa Operations Manager to oversee daily spa operations, scheduling appointments, and upholding the highest standards of service quality in a premium hospitality setting.

You will develop and implement strategies to enhance guest satisfaction and loyalty, supervise and train frontline staff, coordinate with housekeeping, F&B, and front desk to ensure seamless service delivery, and maintain accurate records on sales, feedback, and operational metrics.

Responsibilities

• Manage daily spa operations, including scheduling appointments and maintaining high standards of service quality.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Supervise and train staff members to ensure excellent communication and interpersonal skills.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain accurate records and reports on sales performance, customer feedback, and operational metrics.
• Identify areas for improvement and implement changes to increase efficiency and productivity.

Job description

• Manage daily spa operations, including scheduling appointments and maintaining high standards of service quality.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Supervise and train staff members to ensure excellent communication and interpersonal skills.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain accurate records and reports on sales performance, customer feedback, and operational metrics.
• Identify areas for improvement and implement changes to increase efficiency and productivity.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.