Sourcing Support Analyst

IBM

Bengaluru

Hybrid

INR 600,000 - 900,000

Full time

6 days ago

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Job summary

IBM India Private Limited is seeking a Sourcing Support Analyst to join the Global Healthcare Life Science client sourcing team. The role covers Direct, Indirect, Enterprise, and R&D categories with transactional support and supplier engagement coordination.

Ideal candidates will have 2–4 years in procurement operations, strong communication, ERP and MS Office skills, and a solid grasp of contracting and compliance. Hybrid work arrangement in India is expected.

Qualifications

2–4 years of experience in procurement or sourcing operations.
Bachelor's degree in business, supply chain or related field.
Strong communication and organizational skills.
Proficiency in ERP systems and Microsoft Office Suite.
Basic understanding of contracting and compliance.

Responsibilities

Review requisition requirements and identify non-catalog purchases.
Coordinate with requesters and data from master file for sourcing.
Negotiate cost savings and terms for non-contracted sources.
Maintain account-specific reports and trackers using Excel.
Support contract administration and supplier scorecards.
Produce sustainability and compliance reports as BAU tasks.
Handle back-office tasks and escalation management.

Skills

Communication

Organizational skills

Independence

Procurement knowledge

Education

Bachelor's degree in business or related field

Bachelor's Degree

Tools

ERP systems

Microsoft Office

Contract management systems

Job description

As a Sourcing Support Analyst, you will be directly engaging with the IBM & Client Sourcing Team reporting to the CPO of a Global Healthcare Life science client based out of North America. This role will be aligned cross category across Direct, Indirect, Enterprise, and R&D and involves transactional and administrative support across sourcing towers. You will be responsible for executing low-complexity tasks such as tactical buying, supplier engagement coordination, documentation, and reporting. This role requires 2–4 years of experience in procurement operations.

Your role and responsibilities

Your responsibilities include but are not limited to:

Review requisition requirements
Recognize non-catalog purchases that should be directed to a catalog solution
Work efficiently with requester/client for additional information or questions
Determine source from sourcing-provided master file
Negotiate cost savings and terms when applicable (non-contracted sources)
Understand relationships between contracts and decipher details
Procurement of low-dollar purchases and services
Complete customer requests for supplier setup
Ensure audit readiness of all purchasing documents
Proficient with reporting/MS Excel to maintain account-specific reports and trackers
Work with stakeholders and management efficiently
Request triage for exceptions
Contract management and administration
Scorecard creation for suppliers
Financial health reporting (basic level)
Other middle and back-office tasks
Sustainability and compliance reporting (BAU reports)

Back-office escalations and support

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree in business, Supply Chain, or related field

2-4 years of experience in procurement or sourcing operations

Strong communication and organizational skills

Proficiency in ERP systems and Microsoft Office Suite

Basic understanding of contracting and compliance

Ability to work independently and manage transactional workload

Preferred technical and professional experience

Bachelor's degree in business, Supply Chain, or related field

2-4 years of experience in procurement or sourcing operations

Strong communication and organizational skills

Proficiency in ERP systems and Microsoft Office Suite

Basic understanding of contracting and compliance

Ability to work independently and manage transactional workload

Your Role and Responsibilities:

Your responsibilities include but are not limited to:

Review requisition requirements
Recognize non-catalog purchases that should be directed to a catalog solution
Work efficiently with requester/client for additional information or questions
Determine source from sourcing-provided master file
Negotiate cost savings and terms when applicable (non-contracted sources)
Understand relationships between contracts and decipher details
Procurement of low-dollar purchases and services
Complete customer requests for supplier setup
Ensure audit readiness of all purchasing documents
Proficient with reporting/MS Excel to maintain account-specific reports and trackers
Work with stakeholders and management efficiently
Request triage for exceptions
Contract management and administration
Scorecard creation for suppliers
Financial health reporting (basic level)
Other middle and back-office tasks
Sustainability and compliance reporting (BAU reports)
Back-office escalations and support

Policies, Procedures and Program Management

Communicate procurement policy to internal stakeholders
Provide reminders of procurement policies during regular communications
Recommend improvements to purchasing policies and procedures
Communicate issues or changes that may affect service delivery

Category Management and Sourcing Execution

Provide data collection requirements and suggest templates
Gather and provide historical data and forecasts
Access and utilize data repositories for spend analysis
Support category strategy development and documentation
Assist in strategic sourcing plan updates and execution
Facilitate development of technical and business requirement

Sourcing Execution

Identify potential and incumbent suppliers
Qualify suppliers per compliance and policy guidelines
Develop and propose supplier selection criteria
Create RFx documents using templates
Manage RFx bid process and obtain proposals
Participate in supplier evaluation and recommendation
Support contract preparation and award letter issuance
Refer non-standard terms to legal and support resolution

Contract and Compliance Administration

Enter negotiated contracts into contract management tools
Support implementation and communication of new contracts
Assist in change management for new suppliers

Category Buying Desk

Receive and triage supplier engagement requests
Process and complete tactical buys per sourcing instructions
Provide feedback on specifications and supplier lists
Execute sourcing events and recommend suppliers
Update savings tracking database

Cost Modelling and Supplier Performance

Create basic should-cost models
Prepare supplier scorecards and financial health data

Other Middle Office Activities

Collect and provide market intelligence and ESG data
Support reporting and dashboards (SAP, Power BI, Sievo)
Assist in updating master data and vendor records

Escalation and Request Management

Resolve P2P escalations and refer unresolved issues
Manage non-automated client requests via Intake Workflow System
Execute stakeholder requests not requiring S2P Lead support

Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)

Required Professional and Technical Expertise:

Bachelor's degree in business, Supply Chain, or related field

2-4 years of experience in procurement or sourcing operations

Strong communication and organizational skills

Proficiency in ERP systems and Microsoft Office Suite

Basic understanding of contracting and compliance

Ability to work independently and manage transactional workload

Years of Experience:2-4

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Job Title

Sourcing Support Analyst

Job ID

127505

City / Township / Village

State / Province

Country

India

Work arrangement

Hybrid

Area of work

Enterprise Operations