Employee Data Management (HR Shared Services)

IBM

Bengaluru

On-site

INR 2,500,000 - 4,000,000

Full time

2 days ago

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Job summary

IBM India Private Limited is seeking a Manager – Hire to Retire (H2R) to lead end-to-end HR service delivery across onboarding to offboarding in a shared services setup, coordinating a global stakeholder base and a team of HR operations professionals.

You will drive process optimization, automation, and data-driven reporting while ensuring compliance and data privacy across Workday, SAP, Oracle HCM, and related systems. Night shifts (US time) may be required.

Qualifications

8–10 years total experience with 4–5 years in HR Shared Services / HR Operations managing Hire-to-Retire lifecycle.
Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
Demonstrated ability to manage metrics, SLAs, and continuous improvement projects.
Strong analytical, problem-solving, and process-orientation skills.
Excellent communication and interpersonal skills to work with cross-functional and global teams.
Flexibility to work in night shifts (US time zone).
Selected candidates will undergo a comprehensive background verification (up to 6 weeks).

Responsibilities

Oversee and manage the entire employee lifecycle processes from onboarding to offboarding.
Lead a team of HR Shared Services associates to ensure timely, accurate service delivery.
Act as a single point of contact for global/regional HR, business leaders, and COEs.
Drive process optimization, standardization, and automation across H2R.
Ensure compliance with policies, audit standards, and data privacy norms.
Manage HR systems (Workday, SAP, Oracle HCM, SuccessFactors) and data reporting.
Partner with Payroll, Finance, IT, and other support functions for cross-functional ops.
Identify and resolve operational challenges with root-cause analysis.
Prepare and publish metrics, dashboards, and governance reports.
Coach and mentor team members to build high-performing HR Operations.
Support transition and stabilization of new processes into shared services.
Analyze interaction trends and data to identify service improvements and efficiency gains.
Drive transformation, self-service adoption, and automation initiatives.

Skills

HR Shared Services

People management

Stakeholder engagement

Process optimization

Analytics

Communication

Education

Bachelor's Degree

Master's Degree

Tools

Workday

SAP

Oracle HCM

Power BI

Tableau

Job description

The Manager – Hire to Retire (H2R) will lead end-to-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services environment. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals.

Your role and responsibilities

Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs.
Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations.
Drive process optimization, standardization, and automation initiatives across the H2R value chain.
Ensure compliance with organizational policies, audit standards, and data privacy norms.
Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity.
Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations.
Identify and resolve operational challenges, implementing root-cause analysis and corrective actions.
Prepare and publish metrics, dashboards, and governance reports for leadership review.
Coach, mentor, and develop team members to build a high-performing HR Operations function.
Support transition and stabilization of new processes into the shared services model.

Analyze employee interaction trends and operational data to identify opportunities for service enhancement and efficiency gains.

Drive process improvement, automation, digital transformation, and self-service adoption initiatives

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

8–10 years of total experience with a minimum of 4–5 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle.
Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
Demonstrated ability to manage metrics, SLAs, and continuous improvement projects.
Strong analytical, problem-solving, and process-orientation skills.
Excellent communication and interpersonal skills to work with cross-functional and global teams.
Flexibility to work in night shifts (US time zone).
Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred technical and professional experience
Exposure to global HR service delivery and process transition environments.
Experience in automation tools / HR analytics (Power BI, Tableau, etc.).
Certification in Lean, Six Sigma, or Project Management
Years of Experience:8-10

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Job Title

Job ID

130227

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work

Enterprise Operations

Employment type