Solutions Operations Coordinator

Wiley; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Wiley is seeking a Solutions Operations Coordinator for its Editorial Management Solutions team within Research Publishing. The role coordinates communications, maintains feedback and documentation, and tracks pilots and releases to ensure smooth progress.

The ideal candidate has strong organisational skills, attention to detail, and experience in administrative or coordination roles, with proficiency in Microsoft Office/Teams and English communication.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Experience in administrative, coordination, or operational support roles.
• Strong organisational skills and attention to detail.
• Ability to manage multiple trackers and follow up with stakeholders.
• Clear written and verbal communication in English.
• Proficiency in Microsoft Office and Teams.
• Ability to work independently on routine tasks over time.
• Resilience and adaptability when priorities change.
• Experience with global stakeholders across time zones.
• Familiarity with Jira, Confluence or similar tracking tools is a plus.
• Power Automate or similar workflow tools are advantageous.

Responsibilities

• Provide day-to-day operational support to Editorial Management Solutions.
• Coordinate communications, meetings, and shared workspaces.
• Maintain feedback repositories and interim integrity reporting.
• Track pilots and limited releases; coordinate configuration and rollout.
• Follow up with stakeholders to ensure timely actions.
• Support manager-led screening projects; collate materials and outcomes.
• Keep project documentation organized and ready for implementation.
• Collaborate with stakeholders across teams, locations, and time zones.

Skills

Organizational skills

Attention to detail

Communication skills

English proficiency

Multitasking

Independent working

Resilience

Global collaboration

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft Teams

Jira

Confluence

Power Automate

Job description

Job Summary

The Solutions Operations Coordinator will provide day-to-day operational support to Wiley s Editorial Management Solutions team within Research Publishing. The role involves coordinating communications, maintaining feedback repositories, organising meetings and shared workspaces, tracking pilots and releases, and supporting key operational projects.

This position requires excellent organisational and communication skills, strong attention to detail, and the ability to manage multiple trackers and follow up proactively with stakeholders. The role will collaborate with global, cross-functional teams to ensure information, documentation, and operational activities remain organised and progress through to completion.

How you will make an impact

• Support team communications and resource navigation, including coordinating newsletters and helping stakeholders understand how existing resources fit together.
• Coordinate meetings and maintain shared workspaces, including collating agendas, managing Teams spaces, and following up on agreed actions.
• Maintain the feedback repository and support interim integrity reporting to ensure information remains accurate and up to date.
• Maintain registers for pilots and limited releases, tracking activities through to completion and coordinating configuration and rollout activities with relevant teams.
• Follow up with stakeholders to ensure actions related to pilots and limited releases are completed on time.
• Provide operational support to manager-led screening projects, including collating materials, maintaining documentation, and recording agreed outcomes.
• Keep project documentation and decisions organised and ready for implementation.
• Collaborate effectively with stakeholders across teams, locations, and time zones.

What we are looking for

• Bachelor s degree or equivalent relevant experience.
• Experience in an administrative, coordination, or operational support role.
• Strong organisational skills and excellent attention to detail.
• Ability to manage multiple trackers and follow up proactively with stakeholders.
• Clear written and verbal communication skills, with strong proficiency in English.
• Proficiency in Microsoft Office and Microsoft Teams.
• Ability to work independently on routine and detail-focused activities over sustained periods.
• Resilience and adaptability when priorities change.
• Ability to work effectively with global stakeholders across different time zones.
• Exposure to scholarly publishing, peer-review systems, or related editorial workflows would be an advantage.
• Familiarity with Jira, Confluence, or similar tracking tools would be beneficial.
• Experience with Power Automate or similar workflow automation tools would be an advantage.
• Coursework or certifications in business administration, information systems, or project management would be desirable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.