Solutions Consultant- Sales (12AM-9AM- WFO)

ConsultBae India Pvt. Ltd.; Hyderabad; In loco; INR 900.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

ConsultBae India Pvt. Ltd. seeks a Solutions Consultant for on-site Pune role (night shift).

You will qualify leads, research our 350+ partner hospitals and surgeons, and line up treatment consultations with the best fit. You will build trust across US and international clients, handle objections, and ensure smooth handoffs to the Account Success team. The role emphasizes luxury-level service, strong attention to detail, and the ability to explain medical and logistical options clearly.

Competenze

• 2+ years in customer-facing roles with US or international clients
• Experience with luxury or premium service environments
• Ability to understand medical/clinical info quickly
• Natural conversationalist who builds rapport over chat/call
• Obsessive about detail and follow-up

Mansioni

• Qualify leads and intake with patient medical history, budget, timeline
• Research hospitals and surgeons across our partner network to match patients
• Coordinate doctor consultations and prepare patients for conversations
• Communicate complex medical/logistical information clearly across channels
• Track qualification rates and TC conversion to optimize processes

Conoscenze

US/international clients

luxury/premium service

medical/clinical info quickly

rapport building

detail orientation

timezone flexibility

Descrizione del lavoro

Role: Solutions Consultant Location: Pune (On Site) Time: Night Shift (12am to 9am)

Role Overview

As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust. Your core mission: Move qualified leads from "exploring" to "ready for conversation with a doctor".

What You'll Actually Do (Day-to-Day)

Lead Qualification & Intake

• Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)
• Use our AI tools and clinical database to assess case viability
• Identify red flags early (cases we shouldn't pursue) and handle with care and clarity
• Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care

Research & Treatment Planning

• Dig into our hospital + surgeon database to match patients with the right providers
• Review credentials, outcomes, specializations, pricing models
• Build personalized treatment + cost scenarios so patients understand options
• Present luxury-level service mentality in every interaction (these clients expect excellence)

TC Coordination

• Line up doctor consultations with partner hospitals
• Prepare patients for conversations (what to expect, what to ask, what docs need to know)
• Manage timezones, language preferences, documentation flows
• Handoff to Account Success Lead with everything organized and relationship warm

Patient Communication

Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls). Explain complex medical + logistical info in a way that feels approachable, not intimidating. Address objections, manage expectations, build trust. Make small talk feel natural; these conversations aren't transactional, they're relationship-building. Keep detailed notes so handoff is seamless.

Analytics & Optimization

• Track your qualification rates, TC conversion, average time-to-TC
• Spot patterns (which hospitals convert best, which procedures have questions)
• Help the team refine processes based on what you're learning

What We're Looking For

Required:

• 2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)
• Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles) this is how we position ourselves
• Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn fast)
• Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard
• Obsessive about detail and follow-up (patients' lives depend on this)
• Comfortable with ambiguity you'll often be finding answers to questions you've never seen before
• Ability to communicate complex ideas simply (your mom should understand your explanations)
• Comfortable with data and tracking your own metrics
• Timezone flexibility (we serve US, UK, Australia, Germany primarily)

Nice to Have:

• Medical tourism, healthcare, or international patient experience
• Exposure to healthcare systems or medical procedures
• Fluency in languages beyond English (German, Spanish, Turkish especially helpful)
• Founder mentality you don't wait to be told what to do, you find what needs doing
• Experience explaining medical/financial concepts to skeptical audiences