Solutions Architect

Adobe; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Adobe is seeking a professional to operate in a fast-paced environment, driving multiple customer opportunities. The role involves preparing proposals, leading discovery sessions, and communicating with clients throughout the pre-sales cycle.

The ideal candidate will have excellent customer-facing skills, strong technical expertise in marketing automation, and the ability to architect solutions across various channels. This role is crucial for ensuring high-performing marketing orchestration solutions for our clients.

Qualifications

• Experience presenting to senior executives and achieving consensus.
• Strong technical background in marketing automation and campaign solutions.

Responsibilities

• Drive customer opportunities in a fast-paced environment.
• Prepare proposals with technical solutions and timelines.
• Lead discovery sessions to understand business needs.
• Communicate with customers throughout the pre-sales cycle.
• Architect end-to-end campaign orchestration across various channels.

Skills

Customer-facing skills

Technical background in marketing automation

Campaign solutions expertise

Job description

Responsibilities

• Operate in a fast‑paced environment driving multiple customer opportunities in parallel.
• Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines, estimates.
• Lead deep discovery sessions with clients to understand business needs, implementation use cases, and technical requirements.
• Communicate confidently and pro‑actively with customers and internal stakeholders throughout the pre‑sales cycle.
• Bridge business strategy and technical implementation, ensuring scalable, secure, and high‑performing marketing orchestration solutions that drive personalization, engagement, and measurable business outcomes.
• Present to senior executives (managers, directors, VPs, CMOs, CXOs) and achieve consensus.
• Engage with Adobe Campaign standard/classic V7, V8 and Adobe Journey Optimizer (AJO); experience selling campaign implementations, replatforming, and campaign operations.

Architecture & Design

• Design end‑to‑end campaign and journey orchestration across email, SMS, push, web, in‑app, paid media, and offline channels.
• Architect scalable data models, segmentation frameworks, and personalization strategies.
• Define real‑time and batch data ingestion patterns (CDP, CRM, ERP, data lake, streaming).
• Ensure data governance, privacy compliance (GDPR, CCPA), and consent handling.
• Ensure solution scalability for high volumes.

Platform Expertise

• Configure journeys, workflows, triggers, event‑based campaigns, and decisioning logic.
• Architect integrations with CRM systems (Salesforce, Microsoft Dynamics, etc.), CDPs (AEP, Tealium, Segment, etc.), data warehouses/lakes, APIs, and streaming systems.
• Offer decisioning, identity service management, and XDM understanding.
• Configure real‑time events, deliverability & channel governance.
• Define email, mobile channel best practices (email, SMS, push, social).
• Ensure sender reputation management and deliverability optimization.
• Architect suppression logic, frequency caps, and contact policies.

Qualifications

Excellent customer‑facing skills with experience presenting to senior executives and achieving consensus. Strong technical background in marketing automation and campaign solutions.

Equal Employment Opportunity

Adobe is an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.