Solutions And Services Sales Specialist

Lenovo; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Lenovo in Mumbai seeks a seasoned delivery lead to drive end-to-end TruScale solutions, acting as the main liaison between clients and internal teams. You will coordinate across ISG, SSG, and ISO to secure SLA fulfillment and report on performance progress.

The role requires strong cloud/infrastructure knowledge, project management, and excellent stakeholder communication, with a focus on continuous improvement and customer satisfaction in a dynamic global tech environment.

Qualifications

• Experience leading cloud, infrastructure and as-a-service models.
• Strong project or program management capabilities.
• Excellent communication and stakeholder management.
• Analytical mindset with reporting skills.

Responsibilities

• Lead end-to-end delivery of TruScale solutions (infrastructure, devices, cloud-like services).
• Act as the main point of contact between customer and internal teams.
• Coordinate between ISG, SSG, ISO to ensure smooth delivery.
• Ensure SLAs are met and performance is tracked.
• Work with clients to understand business and technical requirements.
• Provide regular updates, reports, and performance reviews.
• Handle escalations and ensure customer satisfaction.
• Track KPIs, SLAs, and service metrics; prepare dashboards for stakeholders.
• Identify areas for improvement and optimization.

Skills

Cloud & infra knowledge

Project/Program mgmt

Stakeholder comms

Analytics & reporting

Job description

Job Description:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Lead end-to-end delivery of TruScale solutions (infrastructure, devices, cloud-like services).
• Act as the main point of contact between customer and internal teams.
• Strong coordination within the organization between the teams viz., ISG, SSG, ISO.
• Ensure SLAs (Service Level Agreements) are met.
• Work closely with clients to understand business and technical requirements.
• Provide regular updates, reports, and performance reviews.
• Handle escalations and ensure customer satisfaction.
• Track KPIs, SLAs, and service metrics.
• Prepare dashboards and reports for stakeholders.
• Identify areas for improvement and optimization.

Skills Required

• Strong understanding of cloud, infrastructure, and as-a-service models
• Project / program management skills
• Communication stakeholder management
• Analytical and reporting skills

Revenue:

20 M for the FY

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.