Solution Architect - ServiceNow Presales (Strategic Consulting & Transformation)

InputZero Inc.; Bengaluru; Hybrid; INR 6,000,000 - 9,000,000; Full time

Job summary

Input Zero seeks a seasoned ServiceNow Solution Architect to bridge business vision with technology strategy and act as a trusted advisor to enterprise customers. This role focuses on strategic advisory, executive engagement, and transformation leadership to deliver measurable business outcomes.

The ideal candidate will drive enterprise solution architecture across ServiceNow portfolios, lead large deals from qualification to closure, and collaborate with sales to craft ROI-driven narratives.

Qualifications

• 12+ years of experience in Enterprise IT, Digital Transformation, Consulting, Presales, or Solution Architecture.
• 5+ years of deep ServiceNow consulting, architecture, or presales experience.
• Proven experience working with global customers across North America, Europe, APAC, or Middle East.

Responsibilities

• Engage with C‑suite executives to understand business priorities and transformation objectives.
• Position ServiceNow as a strategic enterprise platform and lead executive discovery workshops.
• Own solution strategy for enterprise opportunities across ServiceNow portfolios and lead pursuit teams to closure.
• Define digital transformation roadmaps aligned with business outcomes and organizational goals.
• Design scalable enterprise architectures leveraging ServiceNow capabilities and ensure alignment with security and EA standards.

Skills

Executive presence

ServiceNow

Presales

Solution architecture

Executive communication

Tools

ServiceNow Platform

Job description

Shape Enterprise Transformation. Influence Boardroom Decisions. Drive ServiceNow Excellence.

At Input Zero, we don't just implement technology—we help organizations redefine the way they operate. We are seeking a seasoned ServiceNow Solution Architect who can bridge business vision with technology strategy and act as a trusted advisor to enterprise customers.

This is not a traditional solutioning role. We are looking for a strategic thinker, storyteller, and transformation consultant who can engage with CIOs, CTOs, Digital Transformation Leaders, and business executives to architect future-ready ServiceNow solutions that deliver measurable business outcomes.

What You’ll Do

Strategic Client Advisory

• Engage with C‑suite executives and senior stakeholders to understand business priorities, transformation objectives, and operational challenges.
• Position ServiceNow as a strategic enterprise platform rather than a technology implementation.
• Lead executive discovery workshops and transformation assessments.
• Define digital transformation roadmaps aligned with business outcomes and organizational goals.

Presales Leadership

• Own solution strategy for enterprise opportunities across ServiceNow portfolios.
• Lead pursuit teams for large and strategic deals from qualification to closure.
• Build compelling value propositions, business cases, and ROI-driven solution narratives.
• Present differentiated solutions during customer workshops, executive briefings, and proposal defenses.
• Support RFPs, RFIs, RFQs, and strategic bid management initiatives.

Enterprise Solution Architecture

• Design scalable enterprise architectures leveraging ServiceNow capabilities.
• Drive platform strategy, governance frameworks, and transformation blueprints.
• Recommend best‑fit solutions across ITSM, ITOM, CMDB, AIOps, SecOps, ITAM, CSM, HRSD, and SPM.
• Ensure alignment with enterprise architecture standards, security frameworks, and operational objectives.

Growth & Market Expansion

• Collaborate with sales leadership to develop account growth strategies.
• Identify new business opportunities, expansion initiatives, and industry-specific offerings.
• Build reusable solution assets, accelerators, and GTM frameworks.
• Represent Input Zero in industry events, customer forums, and strategic discussions.

Thought Leadership

• Act as a ServiceNow evangelist and trusted advisor.
• Drive innovation through automation, AI, workflow transformation, and operational excellence.
• Mentor solution consultants, architects, and presales teams.
• Contribute to capability building and organizational growth.

What We’re Looking For

Experience

• 12+ years of experience in Enterprise IT, Digital Transformation, Consulting, Presales, or Solution Architecture.
• 5+ years of deep ServiceNow consulting, architecture, or presales experience.
• Proven experience working with global customers across North America, Europe, APAC, or Middle East.
• Experience handling strategic enterprise deals and large transformation programs.

ServiceNow Expertise

Strong understanding of:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• CMDB & Discovery
• Event Management & AIOps
• IT Asset Management (ITAM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Security Operations (SecOps)
• Strategic Portfolio Management (SPM)
• ServiceNow Platform Architecture & Integrations

Leadership Attributes

• Executive presence and boardroom communication skills.
• Ability to influence decision‑makers and business leaders.
• Strong commercial and business acumen.
• Strategic problem‑solving mindset.
• Excellent storytelling and presentation capabilities.

Certifications

• ServiceNow CSA or CIS certification.
• TOGAF certification.