Solution Architect

3i Infotech; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

3i Infotech in Bengaluru seeks a senior architect to lead enterprise observability and AIOps programs. You will define architecture, roadmaps, and governance across data centers, cloud, and networks, while guiding tool selection and integration for monitoring, logging, and automation.

The role emphasizes AI/GenAI-enabled operations, automation scalability, and presales engagement to craft differentiated solutions for clients.

Qualifications

• Extensive experience in IT operations, observability, and automation.
• Strong architecture and solution design for AIOps and monitoring.
• Proven ability to lead tooling selection and integration across data center and cloud.
• Experience with Dynatrace, New Relic, AppDynamics, ELK, Grafana, Site24x7.
• Knowledge of ITSM/ITOM integration (ServiceNow, ManageEngine).

Responsibilities

• Define enterprise observability and AIOps architecture and roadmap.
• Lead solution design for monitoring, logging, tracing, and runbook automation.
• Evaluate and integrate tools across data center, cloud, network, and EUC.
• Design AIOps use cases and agentic/GenAI solutions.
• Define automation architecture and secure automation.
• Create reference architectures and governance.
• Support RFP/RFI responses and provide architectural guidance.
• Drive operational excellence and KPI tracking.

Skills

Observability

AIOps

Solution design

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Dynatrace

New Relic

AppDynamics

ELK/Opensearch

Grafana

Site24x7

ServiceNow ITOM

OpsRamp

Terraform

Ansible

Python/PowerShell

Job description

Role & responsibilities

Key responsibilities

• Architecture and strategy
  • Define the enterprise observability and AIOps architecture: instrumentation, telemetry pipelines, data storage, analytics, and visualization across infrastructure, applications, and business services.
  • Develop a roadmap for automation and AIOps adoption, including tooling choices, integration patterns, and operating model (NOC/SOC/SRE/DevOps).
• Solution design and integration
  • Lead solution design for monitoring, logging, tracing, event management, runbook automation, and orchestration across data center, cloud, network, and EUC towers.
  • Evaluate and integrate tools such as APM/observability platforms (Dynatrace, New Relic, AppDynamics, ELK, Grafana, Site24x7), ITSM/ITOM (ServiceNow, ManageEngine), automation/RPA/orchestration platforms, and AIOps engines.
• AIOps and AI/ML-driven operations
  • Design and implement AIOps use cases: anomaly detection, noise reduction, event correlation, root cause analysis, capacity forecasting, and automated remediation.
  • Architect and optimize agentic/GenAI solutions (e.g., autonomous operations assistants, runbook copilots) integrated with observability and ITSM platforms.
• Automation and orchestration
  • Define automation architecture for IT operations: task automation, workflow orchestration, infra as code, CI/CD integrations, and policy-driven remedial actions.
  • Work with infra and app teams to identify high-value automation candidates (recurring incidents, manual runbooks) and design robust, secure automation solutions.
• Standards, patterns, and governance
  • Establish standards for telemetry (what to instrument, log, trace), alerting thresholds, SLO/SLA monitoring, and dashboard design to avoid alert fatigue and ensure actionable insights.
  • Create reusable reference architectures and patterns for observability, automation, and AIOps in different environments (on-prem, multi-cloud, Kubernetes, serverless).
• Presales, stakeholder engagement, and enablement
  • Support RFP/RFI responses and large transformation deals by crafting differentiated AIOps/observability/automation solutions and effort/cost estimates.
  • Present solutions to customers and internal stakeholders, lead technical workshops, and provide architectural guidance to delivery teams.
• Operational excellence and continuous improvement
  • Work with SRE/DevOps/Ops teams to use observability and AIOps insights to reduce MTTR, improve reliability, and lower operational toil.
  • Define and track KPIs for observability and automation (alert noise reduction, auto-resolved incidents, coverage of telemetry, adoption of automated workflows).

Required skills and experience

• Experience
  • Typically 812+ years in IT operations, infrastructure, monitoring, DevOps or related fields, with 35+ years in architecture/solution design focused on observability/automation/AIOps.
• Technical competencies
  • Strong hands-on experience with monitoring and observability tools (APM, metrics, logs, traces: e.g., Dynatrace, New Relic, AppDynamics, Prometheus, ELK/Opensearch, Grafana, Site24x7).
  • Solid understanding of event management and AIOps platforms (e.g., OpsRamp, BMC, Splunk, ServiceNow ITOM, or equivalent) and how they integrate with ITSM and infra tools.
  • Knowledge of automation/orchestration technologies: runbook automation, scripting (Python/PowerShell), workflow engines, RPA where relevant, and infra as code (Terraform, Ansible, etc.).
  • Consulting and Solution Design for customer requirements.
• Architecture and design skills
  • Ability to design scalable, resilient, and cost-effective telemetry and automation architectures, including data pipelines, storage tiers, and integration patterns.
  • Experience documenting architectures with diagrams, reference models, and standards, and governing their adoption across teams.
• Soft skills
  • Strong communication skills, able to explain complex technical concepts to both engineers and business stakeholders.
  • Presales and stakeholder management capability: leading workshops, defending solutions, and aligning proposals with business outcomes.

Education and certifications (indicative)

• Bachelors degree in Computer Science, Information Technology, Engineering or related discipline; a relevant Masters is a plus.
• Helpful certifications:
  • Cloud (AWS/Azure/GCP architect or ops),
  • ITIL/ITSM, SRE/DevOps focused certs,
  • Vendor-specific observability/AIOps tool certifications (Dynatrace, Splunk, ServiceNow ITOM, etc.)