Solutions Engineer – AIOps & Observability

Elitech; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Elitech in Mumbai is seeking a passionate Solutions Engineer with experience in Observability to architect, demonstrate, and position enterprise AIOps solutions for leading customers.

You will work closely with sales, engineering, and customers, delivering PoCs, technical workshops, and compelling demonstrations across On-Prem, Cloud, and Hybrid environments. Strong communication and problem-solving are essential.

Qualifications

• 2-5 years of hands-on experience in Application Performance Monitoring (APM), Network Performance Monitoring (NPM), or Observability.
• Strong understanding of performance management concepts, KPIs, SLA monitoring, alerting and RCA.
• Experience with enterprise IT environments including applications, networks, infrastructure, and hybrid architectures.

Responsibilities

• Engage with customers to understand business and technical requirements.
• Analyse customer IT environments and recommend AIOps and Observability solutions.
• Design solution architectures for On-Premises, Cloud, and Hybrid environments.
• Conduct product demonstrations, PoCs, technical workshops, and presentations.
• Support Sales teams with customer meetings, RFP/RFI responses, and solution proposals.
• Prepare solution designs, implementation approaches, and effort estimates.
• Collaborate with implementation and engineering teams to ensure successful customer engagements.
• Stay updated with trends in Observability, AIOps, Cloud Monitoring and Automation.

Skills

APM

NPM

Observability

Python

OpenTelemetry

REST APIs

Presentation

Tools

Elastic (ELK)

Grafana

Dynatrace

New Relic

Datadog

Job description

Build the future of enterprise IT with cutting-edge AIOps and Observability solutions. Gain hands-on experience with leading monitoring platforms and cloud technologies, work alongside large enterprise customers across diverse industries, and accelerate your career through continuous learning in one of the fastest-growing technology domains.

About the Role

We are looking for a passionate and customer-focused Solutions Engineer with experience in Observability (APM and/or NPM). The ideal candidate should have strong technical expertise, excellent communication skills, and the ability to understand customer challenges and design effective AIOps and Observability solutions.

This role involves working closely with customers, sales teams, and technical teams to architect, demonstrate, and position enterprise observability solutions.

Key Responsibilities

• Engage with customers to understand their business and technical requirements.
• Analyse customer IT environments and recommend appropriate AIOps and Observability solutions.
• Design solution architectures for On-Premises, Cloud, and Hybrid environments.
• Conduct product demonstrations, Proof of Concepts (PoCs), technical workshops, and presentations.
• Support Sales teams with customer meetings, technical discussions, RFP/RFI responses, and solution proposals.
• Prepare solution designs, implementation approaches, and effort estimates.
• Collaborate with implementation and engineering teams to ensure successful customer engagements.
• Stay updated with the latest trends in Observability, AIOps, Cloud Monitoring, and Automation.

Technical Skills

• 2-5 years of hands-on experience in Application Performance Monitoring (APM), Network Performance Monitoring (NPM), or Observability.
• Strong understanding of Performance Management concepts, KPIs, SLA monitoring, alerting, and Root Cause Analysis (RCA).
• Good knowledge of enterprise IT environments, including Applications, Networks, Infrastructure, and On-Premises, Cloud, and Hybrid architectures.
• Hands-on experience with one or more observability platforms such as Elastic (ELK), Grafana, Dynatrace, New Relic, Datadog, or similar.
• Experience with NPM tools such as Riverbed, NETSCOUT, SolarWinds, Zabbix, PRTG, or similar.
• Programming and automation experience using Python.
• Exposure to OpenTelemetry, Prometheus, REST APIs, or AI-driven Observability/AIOps solutions is an added advantage.

Desired Candidate Profile

• Prior experience in a Pre-Sales, Solution Engineering, or Technical Consulting role.
• Quick learner with strong analytical and problem-solving skills.
• Self-driven, proactive, and able to work independently.
• Strong customer-facing, presentation, and communication skills.
• Ability to understand customer pain points and propose practical, business-oriented solutions.
• Comfortable interacting with technical teams, architects, managers, and senior leadership.
• Ability to create and deliver compelling technical presentations and demonstrations.