AI Observability Principal Architect

LTM; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

LTM is seeking an AI Observability Principal Architect in Bengaluru for India/US shift. The role demands deep expertise in observability, SRE, and AIOps with a track record of driving incident management, telemetry, and dashboards across cloud platforms.

Ideal candidate has 18+ years of experience, strong monitoring and automation skills, and experience integrating observability with ITSM tools such as ServiceNow.

Qualifications

• 18+ years in Observability, SRE, IT Operations, Platform Engineering, or AIOps.
• Strong expertise in monitoring, automation, incident management, and cloud/platform observability.
• Experience integrating observability platforms with ITSM tools (ServiceNow preferred).

Responsibilities

• Define enterprise observability strategy and standards.
• Implement telemetry (logs, metrics, traces) and Open Telemetry frameworks.
• Establish SLIs, SLOs, and Critical User Journeys (CUJs).
• Drive AIOps initiatives including event correlation, anomaly detection, and alert noise reduction.
• Automate incident management, routing, and self-healing processes.
• Build executive and operational dashboards.
• Collaborate with SRE, Infrastructure, Application, and Service Management teams.
• Lead major incident response and continuous service improvement.

Skills

Grafana

OpenTelemetry

SRE Practices

AIOps

PowerShell

Ansible Automation

AI/ML

Power Apps

Power Automate

Job description

AI Observability Principal Architect 16 +Years

Shift: India/US Shift

Primary Skills

• Grafana (Observability, Dashboards & Alerting)
• OpenTelemetry (Logs, Metrics, Distributed Tracing)
• SRE Practices (SLI/SLO, Error Budgets)
• AIOps & Event Management
• PowerShell, Ansible Automation
• AI/ML, Power Apps, Power Automate

Secondary Skills

• ServiceNow ITOM (Service Mapping, Integration, IRE)
• ServiceNow FSM, ITAM-HAM

Key Responsibilities

• Define enterprise observability strategy and standards.
• Implement telemetry (logs, metrics, traces) and Open Telemetry frameworks.
• Establish SLIs, SLOs, and Critical User Journeys (CUJs).
• Drive AIOps initiatives including event correlation, anomaly detection, and alert noise reduction.
• Automate incident management, routing, and self-healing processes.
• Build executive and operational dashboards.
• Collaborate with SRE, Infrastructure, Application, and Service Management teams.
• Lead major incident response and continuous service improvement.

Required Experience

• 18+ years in Observability, SRE, IT Operations, Platform Engineering, or AIOps.
• Strong expertise in monitoring, automation, incident management, and cloud/platform observability.
• Experience integrating observability platforms with ITSM tools (ServiceNow preferred).

Nice to Have

• Azure Observability, ServiceNow AIOps/ITOM, Predictive Analytics, AI-driven Monitoring.