Solar Winds Engineer

Siro Clinpharm; Pune District, Bengaluru, Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Siro Clinpharm is seeking a SolarWinds L3 Engineer / Senior Monitoring & Observability Engineer to join our enterprise monitoring team. The role focuses on SolarWinds Orion administration, architecture, and performance optimization within managed services environments.

The candidate will serve as the L3 escalation point for complex issues, design monitoring strategies, and lead automation initiatives using PowerShell, Python, REST APIs, and SQL.

Qualifications

• 7-10 years of experience in enterprise monitoring and observability.
• Strong expertise in SolarWinds Orion administration, architecture, monitoring, and optimization.
• Experience as an L3 escalation point for complex monitoring incidents and RCA.

Responsibilities

• Administer SolarWinds Orion Platform and modules, including HA and DR.
• Design monitoring strategies, alerts, dashboards, and executive views.
• Act as L3 escalation for critical incidents and perform RCA.
• Analyze and optimize database and platform performance.
• Integrate SolarWinds with ServiceNow, Azure Monitor, AWS CloudWatch, Splunk, and Teams/Email.
• Develop automation using PowerShell, Python, REST APIs, and SQL; mentor L1/L2 engineers.

Skills

Technical escalation

Root Cause Analysis

Monitoring & Observability

Automation

Technical leadership

Incident management

Tools

SolarWinds Orion

NPM

SAM

NTA

NCM

IPAM

UDT

PowerShell

Python

REST APIs

Job description

Job Title: SolarWinds L3 Engineer Role Level: L3 / Senior Engineer Experience: 7-10 Years Primary Platform: SolarWinds Orion Role Type: Managed Services / Enterprise Monitoring & Observability

Role Overview

We are looking for an experienced SolarWinds L3 Engineer / Senior Monitoring & Observability Engineer with strong expertise in SolarWinds Orion administration, architecture, monitoring, performance optimization, troubleshooting, integration, and automation.

The candidate will act as the L3 technical escalation point for complex monitoring issues, support enterprise-scale environments, optimize the SolarWinds platform, and provide technical guidance to L1/L2 teams.

Key Responsibilities

SolarWinds Platform Administration

• Administer and maintain the SolarWinds Orion Platform and associated modules.
• Perform installation, upgrades, patching, configuration, and lifecycle management.
• Configure High Availability (HA), scalability, and disaster recovery solutions.
• Monitor platform health, capacity, and overall system performance.
• Troubleshoot complex SolarWinds platform issues and infrastructure dependencies.

Monitoring & Observability

• Configure and manage SolarWinds modules including:
  • Network Performance Monitor (NPM)
  • Server & Application Monitor (SAM)
  • NetFlow Traffic Analyzer (NTA)
  • Network Configuration Manager (NCM)
  • IP Address Manager (IPAM)
  • User Device Tracker (UDT)
• Design monitoring strategies, alerting rules, thresholds, and escalation workflows.
• Develop dashboards, reports, and executive-level monitoring views.
• Ensure comprehensive monitoring coverage across enterprise infrastructure.

L3 Incident & Problem Management

• Act as the L3 escalation point for critical and complex monitoring incidents.
• Perform detailed Root Cause Analysis (RCA) and implement preventive actions.
• Support critical production incidents, bridge calls, and technical escalations.
• Ensure timely incident resolution in accordance with defined SLAs and operational standards.
• Identify recurring issues and drive problem management initiatives.

Performance Optimization

• Analyze and optimize SolarWinds database and platform performance.
• Tune polling engines, collectors, alerts, and monitoring configurations.
• Identify capacity and performance bottlenecks.
• Optimize monitoring architecture to reduce system overhead and improve reliability.

Integration & Automation

• Integrate SolarWinds with enterprise platforms such as:
  • ServiceNow
  • Azure Monitor
  • AWS CloudWatch
  • Splunk
  • Microsoft Teams / Email Alerting
• Develop automation solutions using PowerShell, Python, REST APIs, and SQL.
• Implement automated device discovery, monitoring, alerting, and operational workflows.

Documentation & Technical Leadership

• Create and maintain architecture diagrams, SOPs, operational runbooks, KEDBs, and knowledge repositories.
• Review monitoring standards, processes, and governance policies.
• Mentor L1/L2 engineers and provide technical training.
• Support continuous improvement of monitoring and observability processes.