Solar Fleet Performance Analyst (CX Team)

Freyr Energy Pvt Ltd; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Freyr Energy Pvt Ltd in Hyderabad is seeking a Solar Fleet Performance Analyst to monitor solar fleet performance, perform data analysis, and support cross-functional teams. This role requires 2-4 years of experience in data analytics and strong skills in Microsoft Excel. The ideal candidate will work closely with procurement and customer experience teams to enhance system performance and customer satisfaction. If you have a background in Engineering, Data Science or related fields, we invite you to apply.

Qualifications

• 2–4 years of experience in data analytics, performance monitoring, or a related analytical role.
• Advanced proficiency in Microsoft Excel, including pivot tables and complex formulas.
• Strong analytical mindset to translate raw data into actionable narratives.

Responsibilities

• Monitor day-to-day performance of the solar fleet and identify anomalies.
• Conduct deep-dive analysis on system performance data to identify root causes of underperformance.
• Partner with Product Development team to define features for Fleet View platform.

Skills

Data analysis

Microsoft Excel

Communication skills

Stakeholder management

Analytical mindset

Education

Bachelor’s degree in Engineering, Data Science, Business Analytics, or a related field

Tools

Power BI

Tableau

Microsoft Excel

SQL

Python

Job description

Solar Fleet Performance Analyst (CX Team)

Freyr Energy is one of the leading rooftop solar companies in India. With 8000+ satisfied customers across India, we have been providing world class solar solutions to homes and businesses since 2014. We are empanelled with MNRE. Our innovative customer app – Freyr Energy provides a seamless solar adoption experience and allows 24×7 service support. With easy 0 cost EMI options, we aim to make rooftop solar accessible to everyone.

Job Description

Key Responsibilities

System Performance Monitoring & Issue Resolution

• Monitor day-to-day performance of the entire distributed solar fleet using Freyr’s Fleet View platform, identifying anomalies, generation shortfalls, and degradation trends.
• Triage and elevate system performance issues to the relevant internal teams (installation, procurement, field service) and track them through to resolution.
• Establish and maintain performance benchmarks and alert thresholds across the fleet to enable proactive issue detection.

Data Analysis & Insights

• Conduct deep‑dive analysis on system performance data to identify patterns, root causes of underperformance, and opportunities for improvement.
• Build dashboards, reports, and periodic fleet health scorecards to keep stakeholders informed on key generation and performance metrics.
• Translate data findings into concrete recommendations for Freyr’s procurement, design, and installation teams to improve future system performance.

Cross-Functional Collaboration

• Partner with the Product Development team to define feature requirements, test enhancements, and provide user feedback for the Fleet View platform.
• Collaborate with the Customer Experience team to close the loop on customer complaints related to system performance, ensuring timely communication and resolution.
• Work with field operations to validate data insights against ground‑level observations.

Continuous Improvement & Customer Impact

• Identify systemic improvement areas across the solar value chain (procurement, design, installation, maintenance) that directly impact customer experience and energy yield.
• Drive adoption of data‑driven decision‑making within the CX function to elevate overall service quality.

Requirements

Qualifications & Skills

Required

• 2–4 years of experience in data analytics, performance monitoring, or a related analytical role.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/INDEX-MATCH, conditional formatting, complex formulas, data visualization).
• Strong analytical mindset with the ability to translate raw data into clear, actionable narratives for both technical and non‑technical audiences.
• Excellent communication and stakeholder management skills — comfortable working across departments and following up on open issues.
• Bachelor’s degree in Engineering, Data Science, Business Analytics, or a related field.

Nice to Have

• Experience with solar asset monitoring, energy analytics, or renewable energy operations.
• Familiarity with BI/visualization tools such as Power BI, Tableau, or Metabase.
• Exposure to IoT data, SCADA systems, or inverter‑level monitoring platforms.
• Basic SQL or Python skills for data extraction and automation.