Software Support Executive

Sterling Software; Vadodara; On-site; INR 200,000 - 300,000; Full time

Job summary

Sterling Software in Vadodara, Gujarat, is seeking candidates for a software support role. The incumbent will handle first-line support for users, diagnose and troubleshoot issues, and guide customers through solutions with strong Excel/Word and internet skills.

Training will be provided to employees, partners, and clients. The role requires 1+ years in software support or hands-on ERP software experience, with exposure to Tally, Marg, Busy, or QuickBooks.

Qualifications

• 1+ years of experience in software support or hands-on experience with ERP software (Tally/Marg/Busy/QuickBooks or similar).
• Proficient with MS Excel and MS Word; strong internet research skills.

Responsibilities

• Provide first-line technical support to software users via phone, email, or chat.
• Diagnose and troubleshoot software issues reported by customers.
• Guide customers through step-by-step solutions for software problems.
• Escalate complex issues to higher-level support or engineering teams.
• Document and track issues in the support system; assist with data entry when needed.
• Collaborate with product teams to improve software based on user feedback.
• Conduct training sessions for new users and provide ongoing support.
• Understand business processes and configure software as trained.

Skills

Software Support

ERP software

MS Excel

MS Word

Internet

Education

B.Com/M.Com/BE/BCA or Any Graduate

Tools

Tally

Marg

Busy

QuickBooks

Job description

B.Com/ M.Com/ BE/ BCA in Computers or Any Graduate

Compensation: Based on experience skills.

• 1+ years of experience in Software Support or software hands on of Tally/Marg/Busy/Quick books/Any Other ERP or software.
• Creating and maintaining a positive and professional learning.
• Providing training to employees, Partners or Clients.
• Knowledge of internet, Ms Excel and word must.

Roles Responsibilities:

• Provide first-line technical support to software users via phone, email, or chat.
• Diagnose and troubleshoot software-related issues reported by customers.
• Guide customers through step-by-step solutions for software problems.
• Escalate complex issues to higher-level technical support or engineering teams.
• Document and track issues reported by customers in the support ticketing system.
• Collaborate with product development teams to improve software based on user feedback.
• Conduct training sessions for new users and provide ongoing support.
• Understand the business process; configure the software as per training given.
• Support customer for data entry and guide them, if required do data entry for them.
• Insert customer data by inputting text based, Excel based and numerical information from source documents.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.