Application Support Engineer, India, OEX

Crypto.com; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Crypto.com Bengaluru-based Exchange Production Support team seeks experienced engineers to maintain a 24x7 global trading environment. You will own production incidents, manage releases, monitor systems, and drive process improvements across OMS/EMS and related platforms.

The role requires strong UNIX/Linux/Java knowledge, scripting skills (Bash/Python), and familiarity with FIX protocols, APIs, and cloud tools. Shift, weekend support, and excellent communication are essential.

Qualifications

• 2+ years of production support experience preferably within the Banking or Financial Service industry
• Technical Skills: UNIX commands in debugging, SQLs and Bash/Python scripting; experience with FIX protocol and APIs is must
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities
• Knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar
• ITIL certification preferred; service-oriented with strong incident handling & troubleshooting skills
• Excellent written and verbal communication skills (English) and ability to interface with stakeholders

Responsibilities

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customers with focus on application support, API support and network connectivity
• Incident Management: End-to-end ownership of production incidents, collaboration with technical and business support teams, timely escalation and resolution
• Process Management: Own release activities, participate in audits and execute BCP exercises, align with ITIL best practices, SLAs and client expectations
• Operations Management: Monitor and automate application and infrastructure alerts to maintain system stability and uptime
• Continuous Improvement: Identify improvements, drive process optimization and automation of manual tasks to raise service levels

Skills

Production support

UNIX

SQL

Bash/Python

FIX protocol

APIs

Linux/Java

Cloud

DevOps tools

Grafana/Prometheus

ITIL

Communication

Trading systems

Trading domain exposure

Tools

N/A

Job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Responsibilities

Primary responsibility includes but not limited to

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity
• Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation
• Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users

Required Skills

• 2+ years of production support experience preferably within the Banking or Financial Service industry
• Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities
• Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities
• Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred
• Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner
• Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain
• Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines
• Self-starter and able to quickly pickup new concepts, business areas and technologies
• Open to shift work and weekend support

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.