Software Support Analyst

Northern Trust; Pune District; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Northern Trust in Pune seeks a Senior Software Engineer Analyst to support and enhance multiple web applications and services. You will work with Java 8/17, Spring Boot, and microservices to deliver reliable solutions in a fast-changing technology environment.

The role requires collaboration with development, business support, and IT teams, a solid SDLC, knowledge of DevOps practices, and the ability to write tests and participate in DR exercises.

Qualifications

• Knowledge of SDLC and working with microservices and APIs.
• Basic understanding of UI development.
• Experience with Disaster Recovery, ServiceNow, RCA and postmortems.

Responsibilities

• Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
• Use basic programming knowledge to create or modify scripts and programs.
• Continuously looks for better ways of solving technical problems and designing the solution.
• Mentor and coach others on the team.
• Support existing software systems and hook in applications to data sources
• Write unit and integration tests and develop automation tools for daily tasks
• Create and maintain Disaster Recovery plans and participate in DR Testing
• Participate in knowledge transfer sessions to understand the application that is being transferred to support.

Skills

Java 8/17

Oracle PL/SQL

Spring Boot

Spring Cloud

Spring batch

Pivotal Cloud Foundry

Unix

Azure DevOps

Dynatrace

ServiceNow

SDLC

APIs

UI basics

Kafka

React JS

Git

Gradle

Maven

Bitbucket

Kibana

Control M

Tools

Kafka

React JS

Dynatrace

Git

Gradle

Maven

Bitbucket

Azure DevOps

Kibana

Control M

Job description

Analyst, SW Eng About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. As a Software Support Analyst you are responsible for supporting numerous Web applications. You work hard to stay on top of fast changing technology and invest a lot of energy in learning new tricks. You are caught up on industry trends in client development frameworks and also anticipate what the near future will bring. Furthermore: You bring 2 -3 years of experience with Java 8 / 17 Oracle PL/SQL Spring Boot, Spring batch and Spring Cloud Pivotal Cloud Foundry Unix Azure Dynatrace Service Now Knowledge: Software Development Lifecycle (SDLC). Working with microservices and API. Basic understanding of UI development. Disaster Recovery, ServiceNow, Incident-Change-Problem Management, Root Cause Analysis (RCA) & Postmortems

Our tech stack: Java 8 / Spring Boot, Spring batch and Spring Cloud / Oracle PL/SQL / Pivotal Cloud Foundry / Unix shell scripts / Kafka / React JS / Dynatrace /Git, Gradle, maven / Bitbucket / Azure Devops / Kibana / Control M

Roles & Responsibilities

• Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
• Use basic programming knowledge to create or modify scripts and programs.
• Constantly looks for better ways of solving technical problems and designing the solution by not being afraid of challenging the status quo.
• Mentor and coach others on the team.
• Support existing software systems and platforms and hook in applications to applicable data sources
• Write both unit and integration tests and develop automation tools for daily tasks
• Create and maintain Disaster Recovery plans and participate in DR Testing
• Participate in knowledge transfer sessions to understand the application that is being transferred to support.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work.

Experience Level

Senior Level