Software Product Management I_SUPPORT SERVICES_0310_1461_1094936

Kotak Mahindra Bank; Thane; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Kotak Mahindra Bank seeks an experienced Product Manager for AI & Digital Initiatives to drive AI-powered solutions across fintech platforms. You will partner with data scientists and engineers to define roadmaps, write Gherkin specifications, and bring voice bots, OCR-driven processing, and AI agents to production. Join a fast-paced team shaping the bank's digital future in India.

The role requires strong stakeholder management, market insight, and an agile mindset to deliver scalable platforms.

Qualifications

• 5–7 years in product management with at least 3 years focused on AI products.
• Experience building and launching voice bots for customer service or internal ops.
• Hands-on OCR AI for document processing and data extraction.
• Track record deploying AI agents for roles like underwriting, fraud analysis, or sales support.
• Fintech/financial services experience is a plus.
• Strong portfolio of successful products launched and scaled.

Responsibilities

• Develop product strategy and roadmap for AI-powered solutions, including voice bots, OCR, and AI agents.
• Serve as interface between business needs and engineering; write detailed requirements and Gherkin specs.
• Collaborate with data scientists, engineers, designers, and stakeholders to define and launch AI products.
• Conduct market research, competitive analysis, and gather customer feedback.
• Manage end-to-end lifecycle from ideation to post-launch optimization.
• Communicate progress and results to senior management.
• Help develop go-to-market plans with marketing, sales, and operations.

Skills

AI product management

Voice bots

OCR for documents

AI agents

Fintech experience

Data-driven decision making

Gherkin syntax

Tools

Gherkin specifications

Data pipelines

NLP

AI/ML lifecycle

Job description

Job Description:

Job Description: Product Manager - AI & Digital Initiatives

Overview

We are seeking a skilled and proactive Product Manager to join our dynamic team and drive key AI and digital transformation initiatives. The ideal candidate will have a strong background in building and scaling AI products, with proven experience in the fintech or financial services space. This role is critical to our mission of leveraging cutting-edge technology to enhance customer experience, optimize operations, and drive innovation as a leader in the Indian banking sector.

Key Responsibilities

• Product Strategy & Roadmap: Contribute to the product strategy and manage the execution of the roadmap for our AI-powered solutions, including but not limited to, voice bots, OCR-driven document processing, and internal AI agents.
• Platform-Level Requirements: Act as the primary interface between business needs and the engineering team. Develop detailed product requirements and Gherkin specifications to ensure that AI capabilities are built as reusable platforms that can be applied to various use cases across the bank.
• Cross-Functional Collaboration: Partner closely with data scientists, engineers, designers, and business stakeholders to conceptualize, build, and launch new AI products and features. This role is focused on the what and why, collaborating with engineering on the how.
• Customer & Market Insight: Conduct in-depth market research, competitive analysis, and customer feedback sessions to identify opportunities and inform product decisions.
• Product Lifecycle Management: Manage the entire product lifecycle from ideation to launch and post-launch optimization, ensuring products meet business goals and user needs.
• Stakeholder Management: Effectively communicate product vision, progress, and results to senior management and other key stakeholders.
• Go-to-Market Strategy: Partner with marketing, sales, and operations teams to develop and execute go-to-market plans for new product launches.

Required Qualifications

• Experience:
  • Minimum of 5-7 years of experience in product management, with at least 3 years specifically focused on building and shipping AI products.
  • Proven experience building and launching voice bots for customer service or internal operations.
  • Hands-on experience with Optical Character Recognition (OCR) AI for document processing and data extraction.
  • Track record of creating and deploying AI agents for various business roles, such as underwriting, fraud analysis, or sales support.
  • Demonstrated experience working in a fintech or financial services company is a significant advantage.
  • A strong portfolio of successful products launched and scaled.
• Technical & Domain Expertise:
  • Solid understanding of the AI/ML product development lifecycle, including data pipelines, model training, and deployment.
  • Proven ability to write clear, actionable Gherkin syntax and technical requirements for a platform-based approach.
  • Familiarity with modern AI technologies such as Generative AI, machine learning, and natural language processing (NLP).
• Certifications:
  • Possession of relevant certifications in AI, machine learning, or product management (e.g., PMP, CSPO, or specialized AI/ML certifications from reputable providers like Google, AWS, or Coursera) is a plus.
• Soft Skills:
  • Excellent communication, leadership, and analytical skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Strong problem-solving abilities and a data-driven approach to decision-making.

Join Date

The ideal candidate should be able to join within one month of the offer acceptance.

Why Join Us?

You will be part of a forward-thinking team at the forefront of digital innovation in the Indian banking sector. We offer a challenging and rewarding environment where your work will have a direct impact on millions of customers and our banks strategic growth.