Software Engineering - Application Support Engineer

VR Della It Services; Bhilai; On-site; INR 500,000 - 700,000; Full time

Job summary

VR Della IT Services is seeking an Application Support Engineer to join our team. The role focuses on collaborating with cross-functional teams to resolve technical issues, developing solutions, and providing timely customer support via phone, email, or chat.

The ideal candidate will analyze and troubleshoot code to identify root causes, and work closely with the development team to ensure seamless integration of new features. On-call rotations form a core part of 24/7 support coverage.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong understanding of software development principles, patterns, and practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritise tasks.
• Strong communication and interpersonal skills.
• Experience with application support tools and technologies such as monitoring and logging systems.

Responsibilities

• Collaborate with cross-functional teams to identify and resolve technical issues.
• Develop and implement solutions to complex problems across technologies.
• Provide timely support to customers via phone, email, or chat.
• Analyze and troubleshoot code to identify root causes of errors.
• Work with development to integrate new features and functionality.
• Participate in on-call rotations for 24/7 critical-system support.

Skills

Problem-solving

Communication skills

Analytical thinking

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Monitoring and logging systems

Job description

We are looking for a skilled Application Support Engineer to join our team at VR Della IT Services. The ideal candidate will have a strong background in software engineering and excellent problem-solving skills.

Roles and Responsibility

• Collaborate with cross-functional teams to identify and resolve technical issues.
• Develop and implement solutions to complex problems using various technologies and tools.
• Provide timely and effective support to customers via phone, email, or chat.
• Analyze and troubleshoot code to identify root causes of errors.
• Work closely with the development team to ensure seamless integration of new features and functionality.
• Participate in on-call rotations for 24/7 support of critical systems and applications.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong understanding of software development principles, patterns, and practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong communication and interpersonal skills.
• Experience with application support tools and technologies such as monitoring and logging systems.