Soft Service Executive

Jones Lang Lasalle Property Consultants; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Jones Lang Lasalle Property Consultants seeks a facilities administrator to support on-site client operations in Hyderabad. You will respond to inquiries, build relationships with clients, prepare weekly/monthly reports, manage service providers, conduct daily rounds, and ensure timely delivery of services.

Responsibilities include vendor coordination, billing oversight, forecast adherence, on-site housekeeping, and improving office aesthetics, with strong Excel usage for reporting.

Qualifications

• Experience in facilities/client management is preferred.

Responsibilities

• Assist with Excel-based reporting and data entry.
• Respond to inquiries and coordinate with clients.
• Manage vendor relationships and daily facility rounds.

Skills

Communication

Customer service

Vendor liaison

Tools

Excel

Job description

Role & responsibilities

Key aspects:

• Should have hands on Excel and Excel formulas and presenation.
  • Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
  • Build relationships by engaging clients in genuine, personable conversations.
  • Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
  • Arrangement of all consumables and supplies for Client / any visits
  • Preparing the Daily/Weekly and Monthly reports
  • Interacting with the service & supply vendors.
  • Undertake daily facility rounds and find out snags and raising and followup for the closure with M&E Team and update the closure reports.
  • Effectively manage service provider teams to ensure an on time deliverable system.
  • Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
• Client/Stakeholder Management
  • Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service
  • Build and develop effective client / stakeholder relationships across multiple levels of the organization
  • Proactively understand the customers/ employees needs and act on them before being requested
  • Maintain high standards of housekeeping of facility
  • Improvements in the office aesthetics and operations as per need
  • Handling billing and invoicing
  • Adherence to the monthly forecast
  • All invoices received from our vendors will also be on your watch—ensuring that they are checked, verified and authenticated based on regulatory standards
  • Work on getting quotations as per site need
  • Sharing indents for monthly material supply
  • Zero stock out of situation
  • Collecting all documents from the vendor for compliance audit
  • Developing interesting & fun user engagement activities