Social Media Manager

Auburn Digital Solutions; New Delhi; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Auburn Digital Solutions in Delhi seeks a Social Media Account Lead to bridge clients, creative teams, and business goals. You will oversee multiple accounts, drive client satisfaction, and mentor teams to deliver digital outcomes.

The role requires 8+ years in social media or account management, leadership, analytics, and hands-on AI tool experience. You will develop strategic plans, present insights, and identify opportunities for growth within a fast-paced agency environment.

Qualifications

• 8+ years in social media, digital comms, or account management.
• Proven multi-client, multi-brand, and team management.
• Strong leadership and people management.
• Excellent client servicing and stakeholder handling.
• Deep knowledge of social platforms, content strategy, trends.
• Analytics, reporting, and data-driven decision-making.
• Experience with AI tools such as ChatGPT, Copilot, Gemini, Claude, Midjourney.
• Exceptional presentation and storytelling skills.
• Proven track record in new business & account growth.
• Thrives in fast-paced agency/client-service environments.

Responsibilities

• Lead and manage multiple social media accounts and client relationships daily.
• Oversee and mentor cross-functional teams including creators and marketers.
• Develop strategic social media plans aligned with client goals.
• Provide actionable insights and recommendations to boost performance.
• Conduct regular review meetings with clients and internal teams.
• Monitor campaign performance and platform trends to optimize results.
• Drive adoption of AI tools to improve outcomes.
• Prepare presentations, reports, and business reviews for clients.
• Identify opportunities for upselling and new business.
• Collaborate with leadership on pitches and proposals.
• Ensure timely delivery of projects with quality and client satisfaction.

Skills

Social media strategy

Client management

Leadership

Analytics & reporting

AI tool usage

Presentation skills

Business development

Account growth

Agency environment

Storytelling

Tools

ChatGPT

Copilot

Gemini

Claude

Midjourney

Canva AI

Job description

As a Social Media Account Lead, you will be the strategic bridge between clients, creative teams, and organizational goals. You'll oversee multiple accounts across sectors, drive client satisfaction, identify growth opportunities, and mentor teams to deliver exceptional digital outcomes.

Key Responsibilities

• Lead and manage multiple social media accounts and client relationships on a day-to-day basis.
• Oversee and mentor cross-functional teams including social media managers, content creators, designers, and performance marketers.
• Develop strategic social media plans aligned with client objectives and business goals.
• Provide actionable insights, recommendations, and value additions to strengthen account performance and client engagement.
• Conduct daily, weekly, and monthly review meetings with clients and internal teams.
• Monitor campaign performance, audience behavior, and platform trends to optimize results.
• Drive innovation through the adoption of AI tools and emerging digital technologies.
• Prepare impactful presentations, reports, proposals, and business reviews for clients and stakeholders.
• Identify opportunities for upselling, cross-selling, and acquiring new business.
• Collaborate with leadership teams on pitches, proposals, and business development initiatives.
• Ensure timely delivery of projects while maintaining quality standards and client satisfaction.

Required Skills & Qualifications

• Minimum 8 years of experience in social media, digital communications, or account management.
• Proven experience managing multiple clients, brands, and teams simultaneously.
• Strong leadership and people management skills.
• Excellent client servicing and stakeholder management capabilities.
• Deep understanding of social media platforms, content strategy, digital trends, and community management.
• Proficiency in analytics, reporting, performance measurement, and data-driven decision-making.
• Hands-on experience with AI tools such as ChatGPT, Copilot, Gemini, Claude, Midjourney, Canva AI, and other productivity platforms.
• Exceptional presentation, communication, and storytelling skills.
• Strong business acumen with a proven track record in contributing to new business acquisition and account growth.
• Ability to thrive in a fast-paced agency or client-service environment.