Social Media Executive

Team pumpkin; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Team pumpkin is seeking an experienced Account Manager to lead client relationships and coordinate cross-functional teams in a dynamic environment.

You will drive onboarding, manage daily client activities, and ensure timely, on-budget project delivery while maintaining high standards of communication and documentation. A focus on upselling opportunities and team coaching will be essential to success.

Qualifications

• Demonstrated ability to lead teams and inspire colleagues.
• Proven skill in developing and maintaining client relationships.
• Strong organizational and time-management capabilities.
• Analytical mindset with problem-solving aptitude.
• Excellent presentation and PPT skills.
• Meticulous attention to detail in documentation and briefs.
• Financial awareness and commercial acumen for client negotiations.

Responsibilities

• Create a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients under supervision.
• Regularly communicate with clients via calls, email, or meetings.
• Respond to client requests in real time and coordinate responses.
• Maintain accurate records of client documents and briefs.
• Coordinate with internal teams to deliver Creative, Data Analytics, Tech and Operational services.
• Develop client relationships and balance expectations with account managers.
• Identify upsell opportunities to grow revenue.
• Ensure projects are delivered on time and within budget.
• Coach and support team members to meet goals.
• Maintain weekly, fortnightly, and monthly performance reports.
• Meet clients to discuss strategy and report progress.
• Stay ahead of industry developments and implement best practices.

Skills

Leadership

Client relationships

Time management

Analytical skills

Presentation skills

Attention to detail

Financial acumen

Job description

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen