SNOW Admin

Sapiens; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Sapiens is seeking an experienced ServiceNow Developer to join the Bangalore team. You will design, develop, configure, and implement scalable ServiceNow solutions, collaborating with stakeholders to improve efficiency and user experience.

The role emphasizes applying AI-enabled capabilities to enhance development and delivery outcomes. Responsibilities include building applications, configuring workflows, administering users and security, and integrating with REST/SOAP APIs.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• A minimum of 3 years of experience as a ServiceNow Developer - MUST.
• Strong knowledge of the ServiceNow platform and modules: CSM, ITSM, Case, Account, Incident, Change, SLA, Service Catalog, ACL - MUST.
• Experience with ITOM and Community is an advantage.
• Experience in portal development is an advantage.
• Hands-on experience with AI tools/capabilities supporting ServiceNow development and Now Assist is an advantage.
• Proficiency in ServiceNow scripting (JavaScript, Glide API) and platform customization - MUST.
• Experience with workflows (Workflow Editor, Flow Designer), business rules, UI policies, catalog development - MUST.
• Familiarity with REST/SOAP/MID Server/apis for integration - MUST.
• Excellent problem-solving and communication skills.
• Fluency in English - MUST.
• Self-learning and continuous professional development.
• Strong organizational and time management skills.
• Customer-oriented, team player.
• ServiceNow certifications are an advantage.

Responsibilities

• Develop and implement ServiceNow applications and modules per business requirements.
• Customize and configure applications, workflows, forms, and reports.
• Develop and maintain workflows, catalog items, business rules, UI policies, and script includes.
• Perform administration: user management, role management, and security configuration.
• Test, debug, and troubleshoot ServiceNow applications and integrations.
• Keep knowledge up-to-date with ServiceNow releases and best practices.
• Analyze customer requirements and translate them into effective ServiceNow solutions.
• Investigate and resolve defects reported by end users and backend users.
• Perform data fixes across instances and support updates and defect resolution.
• Leverage AI tools to support design, development, analysis, troubleshooting, and productivity.

Skills

ServiceNow Development

JavaScript

Glide API

Workflow Designer

ITSM/CSM knowledge

AI in ServiceNow

REST/SOAP Integration

Security & User Management

Analytical Thinking

English Fluency

Education

Bachelor's degree in Computer Science/IT

Tools

REST

SOAP

MID Server

APIs

Now Assist / AI capabilities

Job description

Sapiens is on the lookout for a Servicenow developer to become a key player in our Bangalore team. If you're a seasoned Servicenow developer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

Position Overview

We are looking for an experienced and motivated ServiceNow Developer to join our team and contribute to the design, development, configuration, and implementation of scalable solutions on the ServiceNow platform. The successful candidate will partner with business and technical stakeholders to deliver high-quality solutions that support organizational objectives, improve operational efficiency, and enhance the overall user experience. This role also requires the effective use of AI tools and AI-enabled capabilities, where relevant, to strengthen development productivity, solution quality, analysis, troubleshooting, and delivery outcomes.

Responsibilities

• Develop and implement ServiceNow applications and modules in accordance with business requirements.
• Customize and configure ServiceNow applications, workflows, forms, and reports.
• Develop and maintain ServiceNow workflows, catalog items, business rules, UI policies, customer metadata uploads, implementation of new modules, system enhancements, and script includes.
• Perform ServiceNow administration activities, including user management, role management, and security configuration.
• Conduct testing, debugging, and troubleshooting of ServiceNow applications and integrations.
• Maintain up-to-date knowledge of ServiceNow releases, features, and leading practices.
• Analyze customer requirements and translate them into effective ServiceNow solutions.
• Investigate and resolve defects reported by end users and backend users.
• Perform data fixes across instances and support implementation updates and defect resolution.
• Leverage AI tools and AI-enabled capabilities, where appropriate, to support solution design, development, analysis, troubleshooting, automation, and productivity improvement within ServiceNow delivery activities.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• A minimum of 3 years of experience as a ServiceNow Developer - MUST.
• Strong knowledge of the ServiceNow platform and its modules, including Customer Service Management (CSM), IT Service Management (ITSM), Case Management, Account Management, Incident Management, Change Management, SLA Management, Service Catalog Management, and ACL Management - MUST.
• Experience with Enterprise IT Operations Management (ITOM) and Community - An Advantage.
• Experience in portal development - An Advantage.
• Hands-on experience working with AI tools or AI enabled capabilities that support and enhance ServiceNow development activities, including development, automation, analysis, troubleshooting, or productivity improvement - MUST. Experience with ServiceNow AI capabilities and modules, including Now Assist, is considered An Advantage.
• Proficiency in ServiceNow scripting, including JavaScript and Glide API, and platform customization - MUST.
• Experience with ServiceNow workflows, including Workflow Editor and Flow Designer, as well as business rules, UI policies, and catalog development - MUST.
• Strong understanding of ServiceNow administration, including user management, role management, and security configuration.
• Familiarity with ServiceNow integration methods, including REST, SOAP, MID Server, and APIs - MUST.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
• Fluency in English - MUST.
• Demonstrated ability for self-learning and continuous professional development.
• Excellent organizational and time management skills.
• A proactive, customer-oriented approach and the ability to work effectively as a team player.
• ServiceNow certifications, such as ServiceNow Certified Application Developer and ServiceNow Certified System Administrator, are considered an advantage.

About Sapiens:

Sapiens International Corporation is a global leader in intelligent insurance software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.

For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.