SMSTR97 - Senior Analyst

Smartstream Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Smartstream Limited in Bengaluru seeks a senior professional to manage and oversee derivatives invoices in our Transactions, Fees Cost and Invoice Management solution. The role focuses on meeting SLAs, data reconciliation, and coordinating with brokers and banks while mentoring junior analysts.

Excellent communication with stakeholders and a strong understanding of the trade lifecycle will be essential for success in this position.

Qualifications

• 5–8 years of Derivatives product knowledge, Listed or OTC Brokerage.
• Strong knowledge of Investment Banking products, particularly derivatives.
• Detailed understanding of the Trade Lifecycle.
• Advanced Excel skills and data analysis abilities.
• Analytical problem solving to resolve escalated issues.
• Strong numeracy and data handling capability.
• Experience in an SLA-driven environment with ownership and reporting.
• Experience in data reconciliation or data matching roles.
• 5+ years in Banking/Finance industry.
• Experience coaching or supervising junior team members.

Responsibilities

• Use SmartStream to match client data and highlight exceptions; resolve complex aged issues escalated by junior analysts.
• Raising data exceptions and drive root-cause analysis to prevent recurrence.
• Prioritise work across own and team deliverables to meet SLAs.
• Keep clients informed, liaise with brokers/banks, lead client calls and manage senior stakeholders.
• Collaborate with teams to improve the SmartStream solution; contribute to requirements, UAT and process re-engineering.
• Mentor and quality-check junior analysts; assist onboarding and knowledge transfer.
• Contribute to client onboarding, new business implementation and continuous improvement initiatives.

Skills

Derivatives

Investment Banking

Trade Lifecycle

Excel

Analytical Skills

Numeracy

SLA Ownership

Data Reconciliation

Banking/Finance

Stakeholder Communication

Job description

Role Purpose:

• Manage, reconcile and provide senior oversight of Derivatives invoices according to process and procedure, acting as escalation point for complex or disputed items
• Meet and safeguard Service Level Agreement targets across the team's book of work
• Work on SmartStream's Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met

Typical Work Activities include:

• Use the SmartStream solution to match client data and highlight any exceptions, including resolution of complex and aged exceptions escalated by junior analysts
• Raising data exceptions and owning the investigation process through to completion, driving root-cause analysis to prevent recurrence
• Prioritising work across own and team deliverables to ensure all SLAs are adhered to
• Keeping the client fully informed of progress and liaising with brokers & banks to close any issues; leading client calls and managing senior stakeholder communication
• Work with multiple teams to provide ideas and input into improving the SmartStream solution, including requirements definition, UAT and process re-engineering
• Mentor, review and quality-check the work of junior analysts; support onboarding and knowledge transfer
• Contribute to client onboarding, new business implementation and continuous improvement initiatives

Key Skills:

• Minimum 5 to 8 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
• Strong knowledge of Investment Banking products, predominantly Derivatives
• Detailed understanding of the Trade Lifecycle
• Advanced knowledge of Excel
• Analytical problem solving skills, with the ability to resolve ambiguous and escalated issues independently
• Strong numeracy skills
• Proven experience of working in an SLA-driven environment, including SLA ownership and reporting
• Substantial working experience in a data reconciliation or data matching role
• 5+ years of experience working in the Banking/Finance industry
• Experience of working in a Software House or Development centre is good to have
• Familiarity with project methodology is good to have
• Experience coaching or supervising junior team members

Desirable Skills:

• Minimum 5 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
• Sound knowledge of Investment Banking products, predominantly Derivatives
• Detailed understanding of the Trade Lifecycle
• Excellent knowledge of Excel
• Analytical problem-solving skills
• Good numeracy skills
• Experience of working within an SLA environment
• Working experience in a data reconciliation or data matching role
• 5+ years of experience of working in the Banking/Finance industry
• Working knowledge of AI assistants such as Claude, including effective prompting to summarise invoice documentation, draft client correspondence and interrogate large reconciliation datasets
• Comfortable using AI tools to automate repetitive analysis and exception triage, with sound judgement on when output must be independently validated before client use

Knowledge of Clearing, Settlement (SWIFT interpretation – MT Series messages) and Custody domain knowledge will be preferred.

Knowledge of BC&E (Brokerage, Clearing, and Exchange) expense categories of asset classes like Equities, Commission Sharing Agreements, Custody, Clearing, Settlement of multi-asset classes, global securities market structure, and accounting. Data analytical skills are a must.

Demonstrable use of AI tools in a working environment — whether for data analysis, documentation, client correspondence, or process automation — will be viewed favourably and carries additional weightage in the selection process. Equally valued is a clear appetite to learn, adopt and build on these tools as they become embedded in the way the team works.

Experience:

• Excellent communication skills, both written and verbal, including confidence presenting to senior client stakeholders
• Effective prioritisation across competing deliverables
• Ability to build and sustain strong relationships with clients, brokers, banks and internal stakeholders
• Focus on delivery and customer service
• Team worker with the ability to lead by example and support less experienced colleagues
• Calm, methodical approach to problem solving under pressure

Equality Statement:

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.