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Smartstream Limited in Mumbai seeks a detail‑oriented service analyst to maintain static data and rates, ensuring SLAs are met. You will use SmartStream’s Transactions, Fees Cost and Invoices module, match client data, and raise data exceptions through investigation to closure.
Ideal candidates have derivatives knowledge, a strong grasp of the trade lifecycle, and excellent Excel skills, with keen numeracy and analytic problem solving abilities to support client operations in a fast-paced
Maintain static data and rates according to process and procedure
Meet Service Level Agreement targets
Work on SmartStream’s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met.
Use the Smartstream solution to match client data and highlight any exceptions.
Raising data exceptions and managing the investigation process to completion.
Prioritising work to ensure all SLA’s are adhered too.
Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
Sound knowledge of Investment Banking products predominantly Derivatives
Sound knowledge of the Trade Lifecycle
Excellent knowledge of Excel.
Analytic problem solving skills
Good numeracy skills.