SMSTR90 - Senior Technical Writer

Smartstream Limited; Mumbai; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Smartstream Limited in Mumbai is seeking an experienced technical writer to plan, write and maintain installation, implementation, administration and user guides, release notes and online help for our enterprise software products.

You will collaborate with developers, QA, product and support to gather accurate technical details and ensure documentation stays aligned with every release, while owning standards, templates and terminology.

Qualifications

• 6+ years of technical writing with information architecture and style-guide discipline.
• Proficiency with MadCap Flare, MkDocs/Markdown, Confluence, Word and PDF publishing.
• Experience with Snagit and draw.io for visuals.
• Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (optional).
• AI-enabled writing and conversion using Claude, Copilot or ChatGPT with modular topics and metadata.
• Technical knowledge of databases, installation and configuration, REST APIs.
• Collaboration with SMEs, Agile release planning, stakeholder management.

Responsibilities

• Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products.
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release.
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products.
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats.
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality.
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback.

Skills

Technical writing

Information architecture

Style-guide discipline

Collaboration

Tools

MadCap Flare

MkDocs/Markdown

Confluence

Word

PDF publishing

Snagit

draw.io

Git

HTML/CSS

YAML

Job description

• Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products.
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release.
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products.
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats.
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality.
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback.

• Writing: 6+ years of clear, task-based technical writing, information architecture and style-guide discipline.
• Authoring tools: MadCap Flare, MkDocs/Markdown, Confluence, plus Word and PDF publishing; Snagit and draw.io for visuals.
• Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (Optional)
• AI knowledge: AI-assisted writing and conversion, tools such as Claude, Copilot and ChatGPT, and AI-ready content (modular topics, metadata, RAG).
• Technical and domain: databases, installation and configuration, REST APIs; financial or enterprise software experience is a plus.
• Collaboration: SME interviewing, Agile release planning, stakeholder management.

Equality Statement: Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.