SMSTR90 - Senior Technical Writer

Smartstream; Maharashtra; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Smartstream in Maharashtra, India is seeking an experienced Technical Writer to plan, write and maintain installation, implementation and user guides for our enterprise software products. You will collaborate with developers, QA, product and support to gather accurate technical details and ensure documentation aligns with each release.

You will own documentation standards, manage authoring workflows, migrate legacy content to modern formats, and use AI tools to draft and audit content while

Qualifications

• 6+ years of clear, task-based technical writing and information architecture.
• Expertise with MadCap Flare and MkDocs/Markdown.
• Experience with Git, CI/CD, HTML/CSS, and YAML.
• Familiarity with AI-assisted writing and modular content suitable for AI search.
• Technical and domain knowledge in databases, installation and configuration is a plus.
• Strong collaboration with SMEs, Agile release planning and stakeholders.

Responsibilities

• Plan, write and maintain installation, implementation, administration and user guides for enterprise software products.
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release.
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products.
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), migrate legacy Word, PDF and Flare content to modern formats.
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback.

Skills

Technical writing

Documentation standards

Content strategy

AI-assisted writing

Agile collaboration

Tools

MadCap Flare

MkDocs/Markdown

Confluence

Word

PDF publishing

Snagit

draw.io

Git

Bitbucket/GitHub

HTML/CSS

YAML

Job description

• Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback
  

• Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback
  

Requirements

• Writing: 6+ years of clear, task-based technical writing, information architecture and style-guide discipline
• Authoring tools: MadCap Flare, MkDocs/Markdown, Confluence, plus Word and PDF publishing; Snagit and draw.io for visuals
• Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (Optional)
• AI knowledge: AI-assisted writing and conversion, tools such as Claude, Copilot and ChatGPT, and AI-ready content (modular topics, metadata, RAG)
• Technical and domain: databases, installation and configuration, REST APIs; financial or enterprise software experience is a plus
• Collaboration: SME interviewing, Agile release planning, stakeholder management

Equality Statement: Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.