SMSTR90 - Senior Technical Writer

SmartStream; Mumbai; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

SmartStream in Mumbai, Maharashtra, invites an experienced technical writer to join our documentation team. You will plan, write and maintain installation, implementation, and user guides for enterprise software, and ensure consistency across releases.

You will work with developers, QA, product and support to align content with each release, own style guides, migrate legacy content, and leverage AI tools to draft, edit and audit documentation while mentoring junior writers.

Formación

• 6+ years of clear, task-based technical writing and information architecture.
• Own documentation standards: style guides, templates, terminology, single-sourcing across products.
• Experience with Flare or MkDocs, Git, and automated HTML/PDF builds.
• Use AI tools for drafting, editing, converting and auditing content.
• Mentor junior writers and incorporate feedback from support and stakeholders.
• Experience with databases, installation/configuration, REST APIs is a plus.

Responsabilidades

• Plan, write and maintain installation, implementation, administration and user guides for enterprise software.
• Work with developers, QA, product and support to gather accurate technical details and align documentation with releases.
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products.
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated builds) and migrate legacy content to modern formats.
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots.
• Mentor junior writers, run review cycles and improve documentation from feedback.

Conocimientos

Technical writing

Docs-as-code

Authoring tools

AI in writing

Collaboration

Herramientas

MadCap Flare

MkDocs/Markdown

Confluence

Microsoft Word

PDF publishing

Snagit

draw.io

Git

Bitbucket/GitHub

Descripción del empleo

• Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products.
• Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release.
• Own documentation standards: style guide, templates, terminology, and single-sourcing across products.
• Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats.
• Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality.
• Mentor junior writers, run review cycles and improve documentation using customer and support feedback.

• Writing: 6+ years of clear, task-based technical writing, information architecture and style-guide discipline.
• Authoring tools: MadCap Flare, MkDocs/Markdown, Confluence, plus Word and PDF publishing; Snagit and draw.io for visuals.
• Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (Optional)
• AI knowledge: AI-assisted writing and conversion, tools such as Claude, Copilot and ChatGPT, and AI-ready content (modular topics, metadata, RAG).
• Technical and domain: databases, installation and configuration, REST APIs; financial or enterprise software experience is a plus.
• Collaboration: SME interviewing, Agile release planning, stakeholder management.

Equality Statement: Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.