Technical Content Professional

International Business Machines Corporation; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

International Business Machines Corporation in Bengaluru is seeking a Technical Content Developer to own end-to-end documentation for assigned products, leveraging AI tools to speed up drafting while ensuring accuracy.

You will plan, write, and maintain guides, API docs, UI text, CLI references, and release notes, coordinating with PMs, engineers, designers, and SMEs in an Agile environment.

Qualifications

• 7+ years of technical writing experience, including independent senior-level work.
• Experience with DITA/XML/HTML/markdown and XML editors.
• Experience using AI writing tools across the doc lifecycle.
• Ability to grasp complex software, cloud, and APIs.
• Experience with Git workflows, PRs, and docs-as-code.
• Strong communication on global, cross-functional teams.

Responsibilities

• Plan, write, and maintain user guides, API docs, UI text, CLI references, release notes.
• Own the doc plan with scope, priorities, and timelines.
• Use AI tools for drafting and review, verify output against code and SMEs.
• Collaborate with PMs, engineers, designers, and SMEs as the docs lead.
• Apply IBM Design Thinking for accessible content.
• Work in Agile/Scrum and use GitHub-based workflows.
• Review peers’ content and mentor junior writers.
• Identify content gaps and use data to reduce support load.

Skills

Technical writing

End-to-end ownership

Cross-functional teams

Communication

Agile (JIRA/Confluence)

AI writing tools

Documentation planning

Education

Bachelor's degree

Tools

DITA/XML

Markdown

HTML

Oxygen XML Editor

GitHub publishing

Git workflows

Job description

We are looking for an experienced Technical Content Developer who independently owns end-to-end documentation for assigned products, using AI tools to speed up work while verifying accuracy.

What you’ll do

• Plan, write, and maintain user guides, API docs, UI text, CLI references, architecture diagrams, release notes
• Own the doc plan (scope, priorities, timelines) and keep stakeholders updated
• Use approved AI tools for drafting and review, and validate output against code, builds, and SMEs
• Partner with PMs, engineers, designers, and SMEs as the product’s documentation point of contact
• Apply IBM Design Thinking for clear, accessible content
• Work in Agile/Scrum cycles and use GitHub-based, single-sourced workflows
• Review peers’ content, act as quality gatekeeper, and mentor junior writers
• Find content gaps and use data to reduce support load

Requirements

• Bachelor’s in a related field plus 7+ years of technical writing, including independent senior-level work
• DITA/XML, Markdown, or HTML, with tools like Oxygen, Git-hub based publishing system
• Experience with AI writing tools across the doc lifecycle
• Quick grasp of complex software, cloud, and APIs
• Git workflows (branching, PRs, docs-as-code)
• Proven end-to-end ownership of a doc set
• Strong communication on global, cross-functional teams
• Agile experience with JIRA or Confluence

If you're a self-driven writer who loves owning a product's full documentation story, this role is for you.