SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

HCL Technologies Limited; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited in Pune, Maharashtra, is seeking a Subject Matter Expert in Support & Operations to drive timely resolution of escalated incidents using Kubernetes, Ansible, and Azure. The role focuses on quality, SLAs, and operational excellence.

The candidate will mentor teams, develop SOPs, validate change plans, and participate in capacity planning while communicating with customers to improve satisfaction.

Qualifications

• Kubernetes expertise for cluster management and orchestration.
• Automation using Ansible for configuration and deployment.
• Solid knowledge of Red Hat Linux and Red Hat cluster technologies.
• Experience with Azure cloud services and integrating with Kubernetes.
• Strong analytical skills with focus on customer satisfaction and ops efficiency.

Responsibilities

• Ensure timely resolution and quality of escalated tickets and incidents using Kubernetes and Ansible, adhering to SLAs.
• Mentor team members on best practices and maintain SOPs and documentation.
• Validate change order implementation plans and participate in capacity planning discussions.
• Facilitate effective communication and presentations in customer meetings to address issues and gather feedback on support operations.
• Conduct root cause and trend analyses using data-driven insights to improve task performance and report findings to stakeholders.

Skills

Kubernetes

Ansible

Red Hat Linux

Red Hat Cluster

Azure Cloud

Analytical thinking

Customer focus

Education

Certified Kubernetes Administrator (CKA)

Red Hat Certified Engineer (RHCE)

Job description

SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure India Job Description SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure Pune, Maharashtra

Job Summary

As a Subject Matter Expert in Support & Operations, you will play a pivotal role in ensuring the timely resolution of escalated incidents while adhering to quality norms and service level agreements (SLAs). Your expertise in Kubernetes, Ansible, and cloud technologies will be essential in driving customer satisfaction and operational excellence.

Key Responsibilities

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Ansible, Adhering To Agreed Slas To Maintain Operational Efficiency.
• Mentor Team Members And Administrators In Best Practices For Kubernetes And Ansible, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
• Facilitate Effective Communication And Presentations In Customer Meetings To Address Issues And Enhance Customer Feedback And Satisfaction Regarding Support Operations.
• Conduct Thorough Analyses, Such As Root Cause Analysis And Trend Analysis, Using Data-Driven Insights To Improve Task Performance And Present Findings To Key Business Stakeholders.

Skill Requirements

• Proficient In Kubernetes And Containers Management.
• Strong Understanding Of Ansible For Automation And Configuration Management.
• Familiarity With Redhat Linux And Redhat Cluster Technologies.
• Knowledge Of Azure Cloud Services And Their Integration With Kubernetes.
• Excellent Analytical And Problem-Solving Skills, With A Focus On Customer Satisfaction And Operational Efficiency.

Other Requirements

• Relevant Certifications Such As Certified Kubernetes Administrator (Cka) Or Red Hat Certified Engineer (Rhce) Are Optional But Valuable Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.