SME - Web App firewall, Cloud Security, Palo Alto Firewalls

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HCL Technologies Limited in Chennai, India, seeks a Subject Matter Expert (Support & Ops) specialized in Web App Firewall, Cloud Security, and Palo Alto to swiftly resolve escalated incidents while upholding high quality and customer satisfaction.

You will mentor team members, define SOPs, and collaborate with stakeholders to drive performance improvements through root cause analysis and trend reporting.

Experience with Cisco ASA and strong communication are essential to succeed in this role.

Qualifications

• Advanced proficiency in Web Application Firewalls and Cisco ASA.
• Solid understanding of Palo Alto configurations and management.
• Experience in incident management and SLA compliance.
• Strong analytical skills for root cause and trend analyses.
• Excellent communication and mentoring skills for stakeholder engagement.

Responsibilities

• Resolve escalated incidents with timely, high-quality solutions using WAF, Cisco ASA, and Palo Alto.
• Mentor team members; prepare SOPs and maintain documentation for knowledge sharing.
• Validate change order plans and participate in capacity planning.
• Engage with customers to address issues and drive satisfaction using Palo Alto tech.
• Conduct root cause and trend analyses; present findings to stakeholders.

Skills

WAF expertise

Palo Alto config

Incident management

Root cause & trend analysis

Mentoring & stakeholder engagement

Job description

SME - Web App firewall, Cloud Security, Palo Alto Firewalls SME - Web App firewall, Cloud Security, Palo Alto Firewalls India Job Description SME - Web App firewall, Cloud Security, Palo Alto Firewalls Chennai, Tamil Nadu

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards and customer satisfaction. This position involves leveraging expertise in Web Application Firewalls, Cisco ASA, and Palo Alto to analyze and resolve complex issues, mentor team members, and communicate effectively with business stakeholders.

Key Responsibilities

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Expertise In Web Application Firewalls And Cisco Asa, Adhering To Agreed Slas.
• Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing To Enhance Team Performance.
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Standards While Actively Participating In Capacity Planning Activities.
• Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Issues Faced, Utilizing Expertise In Palo Alto Technologies.
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Reports To Key Business Stakeholders To Drive Performance Improvements.

Skill Requirements

• Advanced Proficiency In Web Application Firewalls And Cisco Asa.
• Solid Understanding Of Palo Alto Configurations And Management.
• Experience In Incident Management And Sla Compliance.
• Strong Analytical Skills For Performing Root Cause And Trend Analyses.
• Excellent Communication And Mentoring Skills For Effective Stakeholder Engagement.

Other Requirements

• Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Cisco Certified Network Associate (Ccna), Palo Alto Networks Certified Network Security Engineer (Pcnse)

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.