Administrator (Support & Operations)

HCL Technologies Limited; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

HCLTech in Bengaluru seeks an experienced SRE/DevOps engineer to own the build and 24x7 L2 operation of the BMM application and its Kubernetes-based container platform. The role demands strong production-grade Kubernetes, Python and Ansible skills for automation and incident management to ensure seamless service delivery.

You will design, deploy and maintain Helm charts, collaborate with Rakuten teams, and drive RCA and knowledge-sharing through documentation and trainings.

Qualifications

• Proven experience designing, building and operating telecom clouds (on-prem) environments.
• Strong incident management, RCA and production troubleshooting capabilities.
• Kubernetes deployment, management and troubleshooting in production.
• Automation focus using Python and Ansible for efficient deployments.
• Ability to modify Helm charts per Change Management policies.
• Excellent technical documentation including requirements, HLD/LLD.

Responsibilities

• Build and 24x7 L2 operation of BMM containerized app and Kubernetes platform.
• Monitor, manage and operate BMM apps; take action for seamless running.
• Drive user-raised issues to closure using knowledge base resources.
• Develop and optimize automation in Python and Ansible for production.
• Create training materials and knowledge hub documentation for teams.

Skills

Kubernetes admin

Python scripting

Ansible automation

Linux troubleshooting

Incident management

Documentation writing

Leadership & communication

Education

CKA certification

Tools

Helm charts

Grafana

Prometheus

Jenkins

GitLab

Ansible

Job description

Responsible for build and 24x7 L2 operation of BMM application(Rakuten’s Internal) and container platform (k8s-based)

• Operations & Management
  • Monitor, Manage and operate the BMM(Containerized app owned by Rakuten) and take necessary action for seamless running of application
  • Drive the issue/cases raised by user to closure utilizing the knowledge base existing
• Technical Skills
  • Ability to work at both at infrastructure and application layer of Kubernetes in Prod and Lab environments
• Development & Automation
  • Code modifications in python and Ansible environment to deploy in production.
• Discipline on Training and Education
  • Creation of documentation and playbooks necessary for knowledge hub pages and trainings.
• Issues / Incident Support in production environment
  • Recovery, Root Cause Analysis (RCA)
  • Communication with platform and BMM vendors
  • Creation of presentation materials

Key Responsibilities

Experience & Track Record

• Over 5 or 3 years of experience designing, building, and operating on telecom clouds (on-premises private clouds).
• Proven experience in incident management and root cause analysis in production environments.
• Extensive experience with Kubernetes, including deploying, managing, and troubleshooting clusters in production.
• Development expertise in operational efficiency and automation tools (e.g., Ansible, Python).
• Experience in deploying and modifying Helm charts to adjust configurations on demand, complying with Change Management Policies.

Skill Requirements

Technical Skills & Certifications

• Certified Kubernetes Administrator (CKA) or equivalent certification.
• Strong Linux expertise, including experience with performance tuning, troubleshooting, and scripting.
• Strong troubleshooting skills across hardware (servers), OS (Linux), networks, Kubernetes, and cloud platform software.
• Networking fundamentals for cloud and telecom environments.
• Proven ability to create detailed technical documentation, including requirements, HLD (High-Level Design), and LLD (Low-Level Design) documents.
• Proven management and communication skills to lead operations as a technical leader, including progress and risk management.
• English: Business Level

Cloud-Native & DevOps Expertise

• Experience with cloud-native technologies, including Istio, Helm, and Prometheus.
• Understanding of observability practices, including experience with Grafana for visualization and Prometheus for monitoring metrics.
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines and tools like Jenkins, GitLab.
• Expertise in hybrid cloud environments, integrating on-premises private clouds with public cloud services.

Operations & Database Knowledge

• Experience with working in an operations environment and following SLA/SLOs.
• Knowledge of working in database technologies and building applications connecting to them.

Development & Scripting

• Strong skills in debugging code in Python and Ansible.

Certifications

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.