Consultant - Systems Engineer

HCA Healthcare; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in India is seeking a Consulting Systems Engineer – Messaging to lead architecture, implementation, and operations for enterprise email and messaging hygiene environments. You will mentor junior team members, handle on-call duties, and provide technical consultation across large-scale messaging platforms including Proofpoint POD, Entra ID/Azure AD, and Exchange Online. Strong leadership and independent work capability are essential.

Qualifications

• 10+ years of hands-on experience in a corporate enterprise environment.
• Strong enterprise messaging administration experience across large-scale email and messaging environments.
• Proficient with Microsoft Exchange, Microsoft 365, PowerShell and email security/hygiene solutions.

Responsibilities

• Improve and automate operational processes for efficient administration of services.
• Provide Tier 3 end-user support for enterprise email platforms, with emphasis on Exchange.
• Develop, update, and maintain documentation for existing and new systems.
• Respond to ad hoc questions from stakeholders and escalate issues as needed.
• Research emerging technologies and best practices to improve infrastructure and solutions.
• Support Change Management processes.
• Deliver technical guidance across organization including mobile workforce.
• Perform other duties as assigned.

Skills

Enterprise messaging

Microsoft Exchange

Microsoft 365

PowerShell

Security hygiene

Log analysis

On-call support

Independent work

Team leadership

Documentation

Education

Bachelor’s Degree in Computer Science

Job description

GeneralPosition Information

Reports directly to (Title):

Matrix reports to (Title):

Works closely with HCA US Messaging team, Networkingteam, Vendors, and End Users

Direct Reports:

None

Created / Last Revised:

04/29/2026

Job Code:

T BD

PositionSummary:

The Consulting Systems Engineer – Messagingrole is responsible for the architecture, technical review, implementation,administration, troubleshooting, analysis, and consulting support of assignedmessaging and systems software platforms. This position primarily supportsenterprise email and messaging hygiene environments, including ongoingadministration, operational support, and technical consultation.

The role requires a highly motivatedindividual who can work independently with minimal supervision in atechnically complex and demanding environment. The position also calls forstrong judgment, sound decision-making, and the ability to mentor junior teammembers, including serving as a team lead for messaging-related solutionswhen needed. Candidates should have experience with Proofpoint POD, MicrosoftActive Directory, Entra ID/Azure Active Directory, Exchange Online, and Microsoft365. This role also requires participation in 24x7 on-call support.

Responsibilities:

• Improve and automate operational processes androutine tasks to support efficient administration of services.
• Provide overall technical support, systemconfiguration, and Tier 3 end-user support for enterprise email platforms,with strong emphasis on Exchange.
• Develop, update, and maintain documentation forboth existing systems and newly implemented products.
• Respond to ad hoc questions and stakeholderrequests, escalating issues to management as appropriate.
• Research emerging technologies and industry bestpractices to support infrastructure and systems improvements and recommendsolutions that enhance efficiency and effectiveness.
• Follow and support established Change Managementprocesses.
• Deliver technical support, guidance, and solutionsto individuals across all levels of the organization, including support for amobile workforce.
• Perform other duties as assigned.

Education& Experience:

• Experience: 10+ years of hands-on experience in a corporate enterprise environment
• Background: Strong enterprise messaging administration experience supporting large-scale corporate email and messaging environments, including platform operations, user support, automation, service reliability, and system optimization
• Education: Education: Bachelor’s Degree inComputer Science

Must HaveSkills

• Deep functional and technical expertise in enterprise messagingplatforms, including Microsoft Exchange, Microsoft 365, PowerShell and emailsecurity/hygiene solutions
• Working knowledge of integrated messaging and collaborationtechnologies, including directory services, mail routing, authentication, andmobile messaging support
• Strong proficiency in process automation, workflow improvement, and administration of messaging services
• Strong understanding of messaging infrastructure, mail flow, systemdependencies, and platform configuration
• Ability to analyze logs, review system behavior, and troubleshootcomplex technical issues across messaging environments
• Experience with access controls, security administration, policymanagement, and permissions within enterprise messaging and directory platforms
• Experience with reporting, service monitoring, operational dashboards,and platform health analysis
• Knowledge of data governance, email retention, mailbox lifecyclemanagement, migrations, and ongoing platform maintenance
• Strong problem-solving and analytical skills
• Excellent communication skills with both technical and non-technicalstakeholders
• Ability to work independently and lead technical solution developmentin a complex enterprise environment

Nice toHave Skills

Licenses,Certifications & Training :

• Required one of the following - Microsoft Certification: MCP, MCITP, MCSE
• Required Proofpoint Certification - Protection Server Level 3

Knowledge,Skills, Abilities, Behaviors:

• Strong expertise in enterprise messaging platforms and supportingtechnologies across complex corporate environments
• Ability to diagnose complex system and mail flow issues and deliverscalable, reliable messaging solutions
• Strong leadership skills with the ability to work independently and drive technical initiatives with minimal supervision
• Strong project coordination, ownership, and accountability in supportof enterprise messaging services and infrastructure improvements
• Ability to influence decision-making and communicate technicalconcepts clearly to both technical and non-technical audiences
• Strong commitment to service quality, end-user support, operationalefficiency, and customer satisfaction
• Strong collaboration across infrastructure, security, application, operations, vendor, and cross-functional support teams