SME - Asset Management Operations

Crisil; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading financial services firm is looking for a seasoned SME - Asset Management Operations in Pune, India. The ideal candidate will oversee service delivery, enhance KPI performance, and lead a team dedicated to operational excellence. This full-time role requires strong leadership and a strategic approach to managing client relationships and internal processes.

Qualifications

• Strong execution skills and strategic thinking.
• Experience in team leadership and performance management.
• Ability to oversee service delivery teams.

Responsibilities

• Lead day-to-day operations across client-facing delivery teams.
• Ensure quality benchmarks and client satisfaction are met.
• Define and track key performance indicators.
• Manage and coach mid-level managers and team leads.
• Identify operational bottlenecks and lead process optimization.
• Proactively manage client escalations.

Job description

Join to apply for the SME - Asset Management Operations role at Crisil.

We are seeking a seasoned and execution-driven individual to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.

Responsibilities

• Operations Leadership
  • Lead and manage day-to-day operations across client-facing delivery teams.
  • Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.
• Performance Management
  • Define and track key performance indicators (TAT, SLA compliance, resource utilization).
  • Drive continuous improvement in productivity, quality, and delivery metrics.
• Strategic Execution
  • Translate business strategy into operational plans.
  • Oversee capacity planning, workload distribution, shift structures, and team bandwidth management.
• Team Leadership
  • Manage and coach mid-level managers and team leads; drive team performance and accountability.
  • Foster a culture of transparency, ownership, and high standards.
• Process Excellence
  • Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization.
  • Roll out workflow changes, tech tools, and process enhancements effectively across teams.
• Customer-Centric Operations
  • Proactively manage escalations and ensure client expectations are consistently met or exceeded.
  • Align internal workflows and quality metrics with external client requirements.
• Governance & Compliance
  • Maintain adherence to quality standards and industry regulations.
  • Ensure documentation and audit-readiness across operations.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting

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