SME - Asset Management Operations

Crisil; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

A leading consulting firm in Chennai is seeking a seasoned Operations Management Specialist to lead delivery for non-investment client relationships. The ideal candidate will drive operational excellence, oversee service delivery teams, and improve KPIs while ensuring client satisfaction in a fast-paced environment. This full-time role demands a strategic thinker with strong leadership and operational skills.

Qualifications

• Seasoned and execution-driven individual with significant experience in operations.
• Strong bias for action, process discipline, and team leadership.
• Ability to translate business strategies into operational plans.

Responsibilities

• Lead and manage day-to-day operations across client-facing delivery teams.
• Define and track key performance indicators to drive continuous improvement.
• Manage and coach mid-level managers and team leads.

Skills

Operations Leadership

Performance Management

Strategic Execution

Team Leadership

Process Excellence

Customer-Centric Operations

Governance & Compliance

Job description

Join to apply for the SME - Asset Management Operations role at Crisil

We are seeking a seasoned and execution‑driven individual to lead delivery for our non‑investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross‑functional collaboration to ensure operational excellence and client satisfaction.

This is a high‑impact, high‑ownership role ideal for professionals who thrive in fast‑paced, high‑accountability environments.

Key Responsibilities

• Operations Leadership: Lead and manage day‑to‑day operations across client‑facing delivery teams; ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.
• Performance Management: Define and track key performance indicators (TAT, SLA compliance, resource utilization); drive continuous improvement in productivity, quality, and delivery metrics.
• Strategic Execution: Translate business strategy into operational plans; oversee capacity planning, workload distribution, shift structures, and team bandwidth management.
• Team Leadership: Manage and coach mid‑level managers and team leads; foster a culture of transparency, ownership, and high standards.
• Process Excellence: Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization; roll out workflow changes, tech tools, and process enhancements effectively across teams.
• Customer‑Centric Operations: Proactively manage escalations and ensure client expectations are consistently met or exceeded; align internal workflows and quality metrics with external client requirements.
• Governance & Compliance: Maintain adherence to quality standards and industry regulations; ensure documentation and audit‑readiness across operations.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industry

• IT Services and IT Consulting

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