SLM/Reporting Analyst - Senior Associate

PwC; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

PwC Acceleration Center India in Bengaluru invites applications for a Reporting Analyst - Senior Associate. You will help deliver managed services that streamline operations, reduce costs, and improve efficiency for client portfolios across geographies and jurisdictions.

You will lead and participate in transitions, manage delivery teams, apply automation and process-improvement techniques, build client relationships, and contribute to performance analysis and strategic decisions while upholding

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.
• Oral and written proficiency in English.

Responsibilities

• Managing and optimizing service delivery processes to enhance client satisfaction and operational efficiency
• Leading the transition and management of outsourced services, confirming seamless integration and performance
• Utilizing business process automation and improvement techniques to streamline operations and reduce costs
• Collaborating with delivery teams to plan and execute deliverables, maintaining alignment with client objectives
• Analyzing operational performance data to identify areas for improvement and inform strategic decisions
• Engaging with stakeholders to understand their needs and provide tailored solutions that drive value
• Implementing continuous process improvement initiatives to enhance service quality and delivery excellence
• Developing and maintaining meaningful client relationships to support long-term partnerships and business growth
• Applying critical thinking to solve complex problems and generate innovative solutions within managed services
• Upholding professional and technical standards to maintain compliance and integrity in all service engagements

Skills

BPA

Service Level Management

Service Management

Digital Transformation

Change Management

Stakeholder Engagement

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As a Reporting Analyst - Senior Associate, you will play a pivotal role in delivering managed services that streamline operations, reduce costs, and enhance efficiency for our clients. You will be instrumental in managing key processes and functions, leveraging your skills in project management, technology, and process optimization to provide exceptional services. Within our Managed Services practice, you will focus on transitioning and running services, managing delivery teams, programs, and performance, while continuously improving and optimizing processes, tools, and services.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work even when the path forward is unclear. This role at PwC Acceleration Center India offers the opportunity to respond effectively to diverse perspectives, use critical thinking to break down complex concepts, and develop a deeper understanding of the business context. You will uphold professional and technical standards, interpreting data to inform insights and recommendations.

Responsibilities

• Managing and optimizing service delivery processes to enhance client satisfaction and operational efficiency
• Leading the transition and management of outsourced services, confirming seamless integration and performance
• Utilizing business process automation and improvement techniques to streamline operations and reduce costs
• Collaborating with delivery teams to plan and execute deliverables, maintaining alignment with client objectives
• Analyzing operational performance data to identify areas for improvement and inform strategic decisions
• Engaging with stakeholders to understand their needs and provide tailored solutions that drive value
• Implementing continuous process improvement initiatives to enhance service quality and delivery excellence
• Developing and maintaining meaningful client relationships to support long-term partnerships and business growth
• Applying critical thinking to solve complex problems and generate innovative solutions within managed services
• Upholding professional and technical standards to maintain compliance and integrity in all service engagements

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Utilizing Business Process Automation (BPA) for operational efficiency
• Excelling in Service Level Management and Service Management
• Demonstrating creativity in digital transformation initiatives
• Embracing change and fostering continuous process improvement
• Navigating complex situations with intellectual curiosity and learning agility
• Developing stakeholder engagement strategies for client-focused solutions

Travel Requirements

Not Specified